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Supervisor (m/w/d) German (Trainer/in, Supervisor/in - Callcenter)

Ofertas de trabajo de supervisor de centro de llamadas/supervisora de centro de llamadas en España

Clasificación del trabajo: Técnicos y profesionales de nivel medio › Profesionales de nivel medio en operaciones financieras y administrativas › Secretarios administrativos y especializados › Supervisores de secretaría › supervisor de centro de llamadas/supervisora de centro de llamadas.

Descripción de la oferta de trabajo:

Stellenangebotsbeschreibung:

DUTIES AND RESPONSIBILITIES:

Monitor and report team performance

Give agents regular feedback on their individual performance

Motivate the team and control the turnover

Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes

Keep track of each agent's training and training needs

Participate in the recruitment process together with HR department

Manage all disciplinary issues effectively in communication with HR department

Identify current and future hiring needs and communicate timely to Management

Shift scheduling and communication to the team

Make sure that working processes & procedures are up to date

Offer support in critical problems (case escalations, emergencies, customer complaints)

Take care of logistic problems

Take incoming customer calls log call details onto call management systems, and provide response and resolution within SLA

Maintain knowledge and expertise associated with applications specific to customers

Prepare Service Level reviews and attend Service Level Review meetings

Maintain contact with the customers regarding cases, new procedures, applications, tools

Collect metrics, analyze these and report to customer / management / quality team

Provide other reports to management, as required.

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English

Minimum 2 years' experience in same or similar role

Computer literate with sound knowledge of Microsoft Office suite

Business knowledge and commercial awareness

Customer service oriented with ability to emphasize and resolve issues addressed

Excellent communication skills with ability to negotiate and perusade

Leadership skills with ability to implement & manage change process

Follow the security rules of the company

Ability to deliver training, conduct roleplays and provide feedback in 1-2-1 or group format

Energetic and motivated self-starter, capable of achieving the targets set

Resourceful and stress resilient personality that can adapt and remain calm in all situations.

BENEFITS:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential.

País del trabajo: España.

Número de puestos: 1.

Empleador: Personalbüro U. Herrmann (http://www.personalbuero-u-herrmann.de).

Instrucciones para solicitar:

Gewünschte Bewerbungsarten: über das Portal Geforderte Anlagen: Geforderte Anlagen: Lebenslauf, Zeugnisse Stellenangebot-Details in der Jobsuche der BA aufrufen: 10000-1188102237-S

Forma de contacto:

  • Dirección: Personalbüro U. Herrmann, Dessauer Str. 3 3, 30982 Pattensen bei Hannover, Deutschland, Niedersachsen
  • Teléfono: +49 5069 806992
  • Fax: +49 5069 806989
  • Correo electrónico: personalbuero.u.herrmanngmx.de

Oferta de trabajo obtenida del portal Eures, con fecha 15 de Mayo de 2022, y con identificador de la vacante:10000-1188102237-S.

Ver las 2 ofertas de trabajo de Técnicos y profesionales de nivel medio › Profesionales de nivel medio en operaciones financieras y administrativas › Secretarios administrativos y especializados › Supervisores de secretaría › supervisor de centro de llamadas/supervisora de centro de llamadas ofertadas.

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