Oferta de empleo en Reino Unido (SURREY) de Desarrolladores y analistas de software y multimedios y analistas
Service Desk Team Leader
Clasificación del trabajo:Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Desarrolladores y analistas de software y multimedios y analistas no clasificados bajo otros epígrafes. Professionals : Information and communications technology professionals : Software and applications developers and analysts : Software and applications developers and analysts not elsewhere classified.
Descripción de la oferta de trabajo:
Using your leadership skills, you will be leading a team of experts who resolve software and hardware queries from our business customers. ITIL experience useful, you will need to have proven relevant technical expereince and certification in MCP,MCSE,MCSA and VM-Ware and/or applicable BTEC/degree is desirable, but essential. Great Career opportunity. Apply now! Working within the Service Desk, the Service Desk Team Leader is responsible for supporting the Service Desk manager to maximise the remote resolution of hardware and software incidents. Together, they will ensure that the team meet service delivery SLAs in accordance with customer contract entitlement within an ITIL service management framework and that IMACs and escalations are handled in accordance with our agreed processes. These tasks will be in addition to personal technical resolution of incidents and problems, which is expected to take about 50% of your time. If you enjoy working in a fast-paced customer facing environment, have strong, motivational leadership skills, a positive 'can-do' attitude and a passion for ensuring customers receive excellent service, then this is a great opportunity to develop your career. What We Give: This role provides an excellent opportunity to develop your leadership skills and increase your knowledge and experience of service management within a B2B environment. Furthermore, it provides the opportunity to work closely with colleagues across the business; be that within Service, in Document Solutions (DS) or Industrial and Production Solutions (IPS). It may also entail working collaboratively with colleagues in Canon Europe and across other European Canon companies. Using your extensive I.T. and technical knowledge, experience of working in and/or leading Service Desk teams, use of a minimum call procedure and service management tooling (including knowledge management) you will ensure that incidents are resolved per SLAs and that customer satisfaction is improved and maintained. The delivery of these outcomes are essential for our overall service performance to be realised. What We Ask: You are already highly experienced working in a Service Desk environment and resolving customer incidents. Communication skills are key to this role along with the ability to build and lead teams using your influential leadership style. You will have a proven track record of working with people at various organisational levels and both internal and external customers. You will have a proven track-record of delivering results by using logical, problem solving analytical skills and have a passion for service excellence. You will be competent in using Microsoft Office. Knowledge of Canon's service systems an advantage, but not essential as full training can be provided. Furthermore, you should have proven relevant technical experience. Certification such as MCP, MCSE, MCSA, VM-Ware and/or applicable BTEC/degree to back this up is desirable, but not essential. Being an excellent communicator, you will be a team player and have the drive and determination to succeed. You Will Need: To be an experienced Service Desk team member with clear leadership skills and potential with a history of delivering results in both reactive and pro-active settings. A highly organised individual who enjoys providing an excellent level of customer services and who can communicate comfortably and clearly with a variety of internal and external customers at differing organisational levels. Considerable experience of B2B customer service, excellent IT support skills and a working knowledge of ITIL service management is a given along with a strong determination to succeed. Self-Development is important at Canon and you will be encouraged to take further training to develop your skills that you may need to become successful in the role with the support and guidance of your line manager. # LI-SNB Further Information: Salary £40,500 to £42,750 + 10% Bonus Location: Re
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.