Oferta en IRELAND (Irlanda) de Técnicos en operaciones de tecnología de la información y las comunicaciones
Service Desk Analyst - Italian Speaking
Clasificación del trabajo:Técnicos y profesionales de nivel medio : Técnicos de la tecnología de la información y las comunicaciones : Técnicos en operaciones de tecnología de la información y las comunicaciones y asistencia al usuario : Técnicos en operaciones de tecnología de la información y las comunicaciones. Technicians and associate professionals : Information and communications technicians : Information and communications technology operations and user support technicians : Information and communications technology operations technicians.
Descripción de la oferta de trabajo:
The role of the “SiteMinder Service Desk Analyst ” is to provide Level 1 technical assistance and support to SiteMinder customers, in a courteous and efficient manner. The “SiteMinder Service Desk Analyst” is the first point of contact for SiteMinder’s valued customers and as such, is key to maintaining the SiteMinder brand with external customers. Key Liaisons: SiteMinder’s Customers, Training and Implementation Analysts, RDX Service Desk Analysts and Application Support Analysts. Core Skills High level of customer service and IT technical knowledge. Strong troubleshooting skills. Able to analyze problems, determine cause and reach a resolution. Technical knowledge: Linux/HTML/XML/Operating Systems and web related products. Ability to operate across several computer platforms and environments. Ability to diagnose and troubleshoot web browser and connectivity issues. Great capacity for customer interaction and conflict resolution. Experience working within an SLA and KPI driven environment. Essential Attributes Thinks outside of the goldfish bowl; solving problems with creativity Smart, and able to apply it with common sense. No one likes a super super smart solution, that doesn’t work in the real world. Driven to succeed, and passionate about what you do in life. Approach everything that is thrown at you with gusto, energy, and dedication. Can smile and laugh whilst working under pressure, and juggling multiple things at once. Happy to work autonomously, and within a high performing close knit team, where ideas are debated. Helpful, encouraging and respectful to team members and anyone who you interact with. Awesome communicator, who loves regular open, transparent communication. Unquestionable work ethic, with willingness to travel and work extended hours when needed. Thrives in a fast-paced, sometimes crazy, agile and dynamic environment. Position Responsibilities Provide technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on EMEA customers. Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilizing email, phone, and other avenues when necessary. Identifying each customers support and configuration requirements, set the customer expectation and resolve the customers issue, delivering against the customers expectations and your KPI’s Provide the appropriate amount of feedback to ensure SiteMinder’s customers are fully informed. Apply by email to: jobsingalwaywelfare.ie.
Servicio de empleo de origen:Servicios Públicos de Empleo, Irlanda.