Senior UX Design Researcher. LONDON. Reino Unido
Contratación en Reino Unido (LONDON) de Sociólogos, antropólogos
Clasificación del trabajo: Profesionales científicos e intelectuales : Profesionales en derecho, en ciencias sociales y culturales : Especialistas en ciencias sociales y teología : Sociólogos, antropólogos y afines.
Professionals : Legal, social and cultural professionals : Social and religious professionals : Sociologists, anthropologists and related professionals
Descripción de la oferta de trabajo:
Job Introduction About the User Experience Design Team - In Store shopping experience Our mission is to be the most helpful we can be to each customer shopping in our stores and to our colleagues who serve them.
Meeting their needs through identifying and designing useful, usable and frictionless user experiences, across our physical store estate and the enterprise capabilities.
Taking the effort out of shopping In Store, making it simple and more enjoyable to shop with Tesco.
Focused on solving the 'right' problems in the best way to deliver end to end user experiences that our millions of Customers and Colleagues love and value, earning their trust and loyalty.
The User Experience Design team within the Technology Product Group, is a customer obsessed, data informed and insight driven multi-disciplinary team, of talented and passionate UX and UI Designers and Design Researchers.
Working on portfolio of products focused on, but not limited to, the In Store Tesco shopping experience across digital touchpoints.
For example, Scan as you Shop devices, self-service checkouts and service areas, shelf edge screens, colleague devices and service screens etc.
Helping to push the boundaries of how we deliver the best retail digital experiences and customer service, in our physical store environments and customer engagement centres.
To deliver value to the business and our customers.
The opening date of this role is Friday 16th March 2018 and the closing date is Friday 20th April 2018.
Main Responsibilities The Role - Senior User Experience Design Researcher Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities: * The Senior User Experience Design Researcher in our Experience Design team plays a critical role to inform and inspire the user experiences we create across our in store shopping product portfolio at Tesco.
At all stages of a products development and in the context of the end to end customer experience.
Helping to ensure the user experiences we create are user needs driven, valuable and so easy to use for our customers and colleagues. * Our in store shopping product portfolio currently includes existing products such as, scan as you shop, self-service checkouts and other service areas, shelf edge screens, colleague devices and service screens etc.
Part of the role will be helping through research to identify new opportunities where digital products can innovatively serve our customers in store shopping needs. * You are a customer champion and build empathy for our users.
Helping all members of our product teams and stakeholders to understand the needs, stated and unstated, of our customers shopping In Store and of our colleagues who serve them.
Working as part of product teams and collaborating closely with our Global Insights, Service Design and Data teams.
Working in an agile way, through dual track discovery and delivery. * You'll do this by identifying, conducting and managing primary research, exploring the needs, motivations and behaviours of users through the most appropriate method, such as field visits, ethnography, usability testing, data analysis and contributing to benchmark studies, persona development, surveys etc. * Analysing and translating primary and secondary research and data in to meaningful and actionable insights and user experience recommendations.
That you'll share in a compelling way, to drive optimisation of the user experience within a product and across our a digital touchpoints in our stores and customer engagement centres.
The Ideal Candidate Key Skills and Experience; * Extensive experience of leading, scoping, designing, conducting and contributing to a wide variety of user research and testing across digital touchpoints within the context of a multi-channel journey.
Lab studies, remote and field based research, including usability research, remote user studies, ethnography, benchma
Servicio de empleo de origen: Department for Work and Pensions, Public Employment Services, United Kingdom.
País del trabajo: Reino Unido.
Fecha de inicio: 17/03/2018.
Nº de vacantes: 1.
Tipo de contrato: Jornada completa.
Duración del contrato: Indefinido.
Cómo solicitar: Otros (véase la descripción).
Cómo solicitar el puesto: Apply direct to employer at http://www.aplitrak.com/?adid=TnBhbHRhMS45MDk1Ny41ODE4QHRlc2NvLmFwbGl0cmFrLmNvbQ
Contacto: Nizar Palta
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