Senior Customer Service Advisor. LANCASHIRE. Reino Unido
Empleo de Cajeros y expendedores de billetes en LANCASHIRE (Reino Unido)
Clasificación del trabajo:Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Cajeros y expendedores de billetes : Cajeros y expendedores de billetes. Service and sales workers : Sales workers : Cashiers and ticket clerks : Cashiers and ticket clerks.
Descripción de la oferta de trabajo:
Senior Customer Service Advisor - Moment Banking Working pattern: 35 hours per week, covering various shifts between Monday to Saturday Salary starting from £19,665 per annum plus excellent benefits We have Senior Customer Service Advisor opportunities in Manchester area, Crewe and Macclesfield. Here's a Senior Customer Service Advisor role with a difference. At Barclays, we call this position Moment Banker, as it's about more than helping customers. It's about making every moment special for each of our customers who come to see us in branch. Our customers want to talk to Advisors who genuinely understand their lives and finances. People like you, who want to help others move forward in their lives. If you have natural empathy, a genuinely helpful personality and are confident asking meaningful questions to find a solution, this could be the perfect job for you - whether you already have banking experience or if you're new to our sector. About us: Everything we do at Barclays starts and ends with helping people move forward in their lives. From helping them move forward in the digital age through Digital Eagles, to getting them started in their first home with one of our mortgages. Whatever the future holds, we want to be there for our customers every step of the way. In a constantly changing, more complex and closely connected world, we're working together to help our customers tackle the challenges of today and prepare for the future. We believe in listening to and really understanding our customers so that we can give them the best possible help. If you're looking for a career full of excitement, challenge, purpose and opportunity, we should be your first choice. As a Senior Customer Service Advisor, your main responsibilities will involve: * Utilising your previous customer-centric experience to ask our customers meaningful questions, in order to resolve their issue or question from the start * Acting as a mentor, providing guidance and support to more junior members in the team when required * Delivering innovative tailored solutions and excellent service by listening to our customers and working together to agree on a way forward * Proactively identifying and resolving any problems, using your initiative to exceed customer expectations * Meeting colleagues from across the business on a regular basis, learning from their expertise and sharing your own experiences to develop both personally and professionally * Taking an active interest in activities within the local community, by getting to know your customers and looking to participate in events by being the "voice" of Barclays Bank As a Senior Customer Service Advisor, your skills and qualifications will include: * The ability to effectively question customers further when necessary, in order to gather all information you require to provide them with the right product/solution * Proven experience in using your interpersonal skills to relate to others and provide a solution * Excellent communication and influencing skills * A genuine passion for constantly providing great experiences * The ability to make authoritative banking decisions that always put our customers first * Experience in creative problem solving, and the confidence to take the initiative to permanently resolve potential issues When you start, you will be taken through the London Institute of Banking & Finance (LiBF) endorsed induction training programme allowing you to be fully prepared for your new role as a Senior Customer Service Advisor at Barclays The Benefits: Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be. Our Culture: All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.