Senior Customer Service Administrator. SCOTLAND. Reino Unido
Demanda en Reino Unido (SCOTLAND) de Gerentes de servicios
Clasificación del trabajo:Directores y gerentes : Gerentes de hoteles, restaurantes, comercios y otros servicios : Otros gerentes de servicios : Gerentes de servicios no clasificados bajo otros epígrafes. Managers : Hospitality, retail and other services managers : Other services managers : Services managers not elsewhere classified.
Descripción de la oferta de trabajo:
Senior Customer Service Administrator As a Barclays Senior Customer Service Administrator, you'll have the opportunity to liaise with your customers, investigating and resolving client queries, whilst completing a wide variety of complex administrative tasks that will often be time critical. When speaking with customers, you'll be developing great client relationships within Barclays, always delivering a professional service via telephony, email and written communications. As a senior member of the team, you'll also help with coaching and mentoring others and handling escalations when required. About us: Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of empathy, integrity and trust. As a Senior Customer Service Administrator, your main responsibilities will include: * Investigating and resolving client/colleague queries, whilst interacting with the client, relevant support departments and specialist areas * Responsibility for responding in a timely and professional manner to client requests, owning the task from start to finish * Allocating work to colleagues and also authorising work received from colleagues, ensuring all work is carried out in a timely fashion whilst adhering to the highest standards * Developing colleagues with mentoring and / or coaching, ensuring they champion the client agenda to achieve the right client outcomes * Proactively anticipating situations to prevent complaints, by confidently managing complex and emotive customer issues As a Senior Customer Service Administrator, your skills and qualifications will include: * A strong background in an administrative environment with experience of interacting with customers and providing excellent customer service * A proven ability of managing customer queries and resolving them * Experience of mentoring or coaching others, using your extensive customer service knowledge to help develop others in your team * Excellent communication skills, both verbal and written The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best. Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Diversity: At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. We will consider applications from job share applicants We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.