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Regulatory Business Analyst - Customer Journey Expert/Officer (m/f)

Oferta en Luxemburgo de Economistas

Clasificación del trabajo: Profesionales científicos e intelectuales › Profesionales en derecho, en ciencias sociales y culturales › Especialistas en ciencias sociales y teología › Economistas.

Traducción de la profesión: Akademische Berufe › Juristen, Sozialwissenschaftler und Kulturberufe › Sozialwissenschaftler, Geistliche und Seelsorger › Volkswirtschaftler.

Descripción de la oferta de trabajo:

Regulatory Business Analyst - Customer Journey Expert/Officer (m/f)

We are looking for a Regulatory Business Analyst / Customer Journey Expert (m/f), who will be working in a Squad part of the Customer Information Management Tribe.

The purpose of this tribe is to keep the bank safe, to meet the regulatory requirements in a smart and efficient way, with creativity and autonomy.

The Tribe supports the business lines in managing customer's data and information related to KYC, acts as center of expertise KYC-FATCA & CRS within the First Line of Defense of Luxembourg company and delivers high value quality projects in the field of KYC and AML for the company in Luxembourg.

Job description

You work in a Squad within company's Agile organization and you work together with other experts to achieve the Squad's mission.

Together with your squad and Product Owner, your mission is to design, develop and phase out regulatory related projects, as well as to implement and improve new and existing processes, within all the commercial segments.

This involved the implementation of the following activities :

- Have a deep understanding of the internal and external customer journey by monitoring customer process quality;

- Apply your regulatory expertise, develop new procedures, new monitoring standards for the company in Luxembourg, new process and improve current ones;

- Deliver the customer information management strategy, act as center of expertise, manage the stakeholders and develop training support in line with external regulations, risk and compliance policies;

- Undertake data analyses and introduce measuring instruments to understand how to improve the management of customer's data;

- Ensure all suggestions for improvements and solutions are supported by data and regulatory analysis;

- Truly understand customer processes end-to-end and keep this knowledge up to date;

- Contribute actively to all events of the sprints by asking, answering and challenging. You act as a moderator and enhance the way of working structurally;

- Ensure that priorities are made;

- Participate in the Chapter meetings and in the standard scrum events for the Squad stand up, refinement, review and retrospectives;

- Optimize processes in a customer friendly way to maximize customer and business value.

Your profile

Competencies / Behaviour :

- Having deep knowledge of the customer's business and KYC banking processes and integrate acquired knowledge into performance of tasks;

- Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting;

- Ability to manage a very diverse set of stakeholders with very different priorities throughout a large organization;

- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information;

- Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this;

- Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented;

- Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.

- Focusing on what you're good at as your role covers a wide area of activities.

Experience :

- Master or Bachelor degree, with at least 3 years of experience in the KYC-AML environment;

- Specific knowledge of the regulatory matters related to KYC;

- Project/change management will be considered as a strong asset.

Languages :

Fluent in English & French.

País del trabajo: Luxemburgo.

Número de puestos: 1.

Nivel educativo: Grado o nivel equivalente.

Experiencia: 3 años.

Empleador: ING Luxembourg S.A..

Instrucciones para solicitar:

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Oferta de trabajo obtenida del portal Eures, con fecha 01 de Julio de 2021, y con identificador de la vacante:PES_LU_623258.

Ver las 30 ofertas de trabajo de Profesionales científicos e intelectuales › Profesionales en derecho, en ciencias sociales y culturales › Especialistas en ciencias sociales y teología › Economistas ofertadas.

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