Ramp Process Improvement Supervisor (Fluggerätmechaniker/in - Instandhaltungstechnik)

- Monitor daily ramp ops, ensuring schedules & performance targets are met

- Initiate + manage corrective actions to prevent service degradation + secure punctuality

- Troubleshoot + act swiftly in complex situations, ensuring transparent two-way communication across all layers of staff

- Guarantee continuity during IRREG Ops

- Perform quality control checks based on safety & Ops procedures

- Gather and follow up on service-level data

- Represent Brussels Airlines in meetings with handling partners, reinforcing strong partnerships

- Draft detailed, impartial reports on irregularities and propose process improvements.

- Observe, initiate, and follow up improvement opportunities, setting priorities and deploying action plans

- Coach external counterparts to ensure consistent quality across all ramp-related processes

Ihr Profil:

- Bachelor’s degree or equivalent experience.

- Minimum 1 year of experience in a supervisory airline operations role.

- Fluent in English, Dutch, and French.

- Profound knowledge of airport working practices, operational process flows, aircraft loading regulations, and weight & balance.

- Valid driving license (B).

- Knowledge of Altea FM and CM.

- Familiarity with Brussels Airport BRS system.

- Strong organizational and leadership skills.

- Excellent communication and people skills.

- Stress-resistant, quick-thinking, and solution-oriented.

- Open, friendly, and guest-dedicated mindset.