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Protection Services Agent (German/English) Dublin/Dundalk/Berlin PayPal

Ofertas de empleo en Irlanda

Descripción de la oferta de trabajo:

Please note all applications must be made via our Talent Pool link only:

Job ID: R0042505

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

The Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries. Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on complex economic issues, work alongside business and technical departments, and strategically manage financial operations that touch people around the globe (and yes, balance the books with speed and accuracy).

**Please note this role can either be located in Dublin, Dundalk or Berlin*

**Fluent German & English are required for this role**

Core Duties:

•Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)

•Completing or cancelling pending reversals when appropriate. (5%)

•Restricting accounts when appropriate. (5%)

•Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)

•Escalating appropriately to Fraud Investigations. (5%)

•Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)


•Customer Focus

•Drive for Results

•Problem Solving

•Decision Quality

•Time Management

•Functional / Technical Skill

Experience Required:

•12 + months customer service experience required

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Full job description:

País del trabajo: Irlanda.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: PayPal EMEA.

Idiomas: inglés (Experto); alemán (Experto).

Instrucciones para solicitar:

Identificador de la vacante:2103859.