Passenger Services Agent (Servicekaufmann/-frau - Luftverkehr)

- Arrive at work on time , fully prepared & adhering to company procedures + grooming standards.

- Ensure PAX to receive the highest possible standard of safety, service & customer care.

- Attend all necessary company trainings.

- Host, check-in + board the passengers of SN and its LH Group partner airlines at BRU.

- Find solutions to standard customer issues, answer queries professionally + report unusual circumstances to the Supervisor on duty.

- Ensure compliance with ground product, safety, security + work environment regulations to maintain the required quality & safety standards.

- Communicate clearly & politely .

- Host + accompany unaccompanied minors with the warm and caring attitude and you have an eye for PAX who need a bit of extra help.

- Selling ancillaries (last minute upgrades, extra BAGs,...).

Ihr Profil:

- customer-minded and motivated

- reached the age of 18 by the time the training starts

- fluent in English , Dutch and French (mandatory). Any other language is an asset.

- flexible and happy to work in a variable roster, incl. weekends + public holidays.

- You must have your own means of transport, as shifts may start as early as 03:00 AM.

- You want to work in a multicultural environment , in a large team of motivated & passionate colleagues .

- You are punctual, discrete, friendly and a good listener who empathizes with our passengers and you keep a cool head at all times.

- You are willing to wear our uniform with pride and to strictly adhere to our style guidelines, including the rule that visible tattoos on the face, head, neck, and hands are not allowed.

- You have at least a high school diploma.