Operations Manager. East Lothian and Midlothian. Reino Unido
Contrato de Inspectores de la salud laboral, medioambiental en Reino Unido (East Lothian and Midlothian)
Clasificación del trabajo:Técnicos y profesionales de nivel medio : Profesionales de nivel medio de la salud : Otros profesionales de nivel medio de la salud : Inspectores de la salud laboral, medioambiental y afines. Technicians and associate professionals : Health associate professionals : Other health associate professionals : Environmental and occupational health inspectors and associates.
Descripción de la oferta de trabajo:
We have a superb opportunity for an Operations Manager to join our family! Specific Responsibilities: • To ensure that all locations achieve, as a minimum, the financial targets agreed with the client in line with the budget. • To ensure that client expectations of services are consistently met and developed. • To maintain the highest standards displaying innovation and flair and reflect the best and most appropriate style. • To assess employee performance and recognise training needs and potential as appropriate. • To keep abreast of market trends. • To monitor the work of all your managers and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used. • To conduct team meetings on a regular basis to communicate targets, standards required, company and client information. • To ensure restaurant development and marketing plans are actively used in each location and review on each location visit. • To ensure the Restaurant Guide and Grab and Go Guide standards are utilised effectively where appropriate throughout the business. Client Service: • To ensure location managers and teams are customer focused at all times, by being visible during meals periods, communicating with customers and determining and fulfilling customer requirements. • To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. • To be aware of changes in client and customer needs and respond proactively. • To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service. • To produce a development and marketing plan on an annual basis. • To conduct formal client review meetings at least quarterly People Management: • To comply with company recruitment and selection procedures for the selection of location managers in order to effectively meet the needs of the location and BaxterStorey. • To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and BaxterStorey. • To ensure that all managers are knowledgeable and motivated about their roles and the business through effective induction, provision of accurate job descriptions and on the job training and support. • To carry out disciplinary procedures following company guidelines and standards. • To develop your managers by empowering them, supporting them, encouraging them and maintaining an ‘open door’ policy. • To motivate and lead by example, ensuring you and your managers have fun at work and are proud of your efforts. • To assess the development and progress of your managers via the appraisal process and at locations in order to make recommendations and appointments for succession planning. • To encourage all location managers to be creative and innovative. • To treat all team members as you would expect to be treated. Financial Management: • To produce annual budgets and performance reviews in line with the client financial year and BaxterStorey company procedures. • To ensure that locations have an accurate and efficient financial control system in place and that all managers adhere to company accounting procedures. • To ensure that Head Office and your Operations Director receive all the appropriate financial information promptly and accurately. • To ensure locations adhere to company banking and cash security procedures in line with the company policy. • To present to the client, as and when directed by your Operations Director, accurate financial information. • To ensure that all bookwork is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures. • To ensure that all standards of food preparation an
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.