Operations Administrator - Spanish speaker (m/f). Luxemburgo

You will guide clients, individuals and groups, through their initial application and ensure the smooth administrative handling of their insurance  policies. You will be part of the Policy Administration team within the Operations department and work in accordance with internal guidelines and processes.

As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

Responsibilities

    Analyzing client's needs and establishing appropriate contracts

    Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments

    Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting

    Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration

    Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards

    Ensuring that the appropriate medium is used for both internal –and external communication

    Acting as a point of contact for any query in regards to the administration of insurance policies

    Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures and compliance

Qualifications

    Relevant experience in Client Services/ Administration preferably in the insurance sector

    Able to clearly and comprehensively outline complex issues both verbally and in writing  

    Strong client service focus

    Be able to work in a team as well as autonomously

    Excellent organizational skills and the ability to manage own work efficiently

    Ability to meet deadlines and prioritize work effectively

    Ability to work in a regulated environment and to respect the external and internal guidelines

    Outstanding communication skills, proactive and solution oriented

    Ability to maintain performance and positive relationships in stressful situations

    Strong attention to detail and self-motivation

    Good command of MS office products  

    Fluent English and Spanish - any other language would be an asset (French /Dutch/German)

We offer:

By joining our Group, you will benefit from the following advantages, among others:

    A multicultural, learning and innovative work environment,

    Flexible working hours,

    The benefits of a large group with the flexibility of an SME.

    The possibility of homeworking

    A company restaurant at preferential rates,

    A gym with a trainer,

    An extensive training plan to develop your knowledge and skills

    Hospitalization and group insurance

    Concierge service