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(Junior/Medior) Application Support Engineer - Spanish/English - Relocation package offered (m/w)

Contratación de Programadores de aplicaciones en Bélgica

Clasificación del trabajo: Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Programadores de aplicaciones.

Intellectuele, wetenschappelijke en artistieke beroepen : Specialisten op het gebied van informatie- en communicatietechnologie : Software- en applicatieontwikkelaars en -analisten : Applicatieprogrammeurs

Descripción de la oferta de trabajo:

For our customer, global market leader in Belgium, we are urgently looking for an Application Support Engineer with experience in supporting software solutions.  Candidates need to be fluent in English and Spanish. In this role, the Spanish language is important.  Relocation package offered for candidates coming from abroad.

Tasks and Responsibilities:

Managing all communication with customers and partners;

Assessing if support tickets are feature requests or product bugs;

Resolving support tickets;

Replicating bugs;

Coordinating and tracking the escalation of tickets;

Maintaining a record of all communication and actions;

Contributing frequently answered questions to the knowledge base.

Participating in responding to community questions and discussions.

Assisting with quality assurance testing for new product releases.

Profile:

Bachelor or University degree;

2-5 years of experience (Medior role) and 5-8 years experience (Senior role) as a Support Engineer or in a related role;

Previous experience as Application support Engineer with supporting software solutions (one or more of following: Javascript, Java, PHP, HTML or C++)

Experience in a Support/Help Desk environment (ticket tracking, documentation);

Extensive knowledge of common IT infrastructure components and previous experience with a multi-tiered enterprise application;

Comfortable with shifting hours to cover international customers when needed;

Fluent in English and Spanish;,

For our customer, global market leader in Belgium, we are urgently looking for an Application Support Engineer with experience in supporting software solutions.  EU Candidates need to be fluent in English.  European candidates are welcome to apply.  Relocation package offered for candidates coming from abroad.

Tasks and Responsibilities:

Managing all communication with customers and partners;

Assessing if support tickets are feature requests or product bugs;

Resolving support tickets;

Replicating bugs;

Coordinating and tracking the escalation of tickets;

Maintaining a record of all communication and actions;

Contributing frequently answered questions to the knowledge base.

Participating in responding to community questions and discussions.

Assisting with quality assurance testing for new product releases.

  • Bachelor or University degree;
  • 2-5 years of experience (Medior role) and 5-8 years experience (Senior role) as a Support Engineer or in a related role;
  • Previous experience as Application support Engineer with supporting software solutions (one or more of following: Javascript, Java, PHP, HTML or C++)
  • Experience in a Support/Help Desk environment (ticket tracking, documentation);
  • Extensive knowledge of common IT infrastructure components and previous experience with a multi-tiered enterprise application;
  • Comfortable with shifting hours to cover international customers when needed;
  • Fluent in English and Spanish;

País del trabajo: Bélgica.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Experiencia: 2 años.

Tipo de contrato: Jornada completa.

Empleador: ESS TALENT.

Idiomas: español, castellano (Intermedio); inglés (Intermedio).

Instrucciones para solicitar:

een motivatiebrief en een C.V. te versturen via e-mail talent40.com" rel="nofollow">vacaturetalent40.com

Identificador de la vacante:922390.

Ver las 162 ofertas de trabajo de Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Programadores de aplicaciones ofertadas.

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