Join a Leading Online Casino as a Swedish-Speaking Customer Support Agen...

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Are you an experienced Customer Support professional with a

passion for delivering top-tier service in a dynamic and fast-paced

environment? Our client, one of the largest online casinos in the industry, is

looking for dedicated Swedish-speaking Customer Support Agents to join their

growing team in Malta.

   About the Role:

As a Swedish-speaking Customer Support Agent, you will play a pivotal role in

ensuring a seamless experience for our customers. Your expertise and commitment

to excellence will be key in resolving inquiries, handling complex issues, and

providing exceptional service in the iGaming sector. Given the sensitive nature

of the industry, we are seeking individuals who are not only skilled but also

empathetic, capable of understanding and addressing the diverse needs of our

customers. This role is ideal for individuals with previous experience in

customer service and a strong interest in the gaming industry, who are ready to

take their career to the next level.

   Key Responsibilities:

    Respond

     to customer inquiries via email, live chat, and phone in a professional

     and timely manner.

    Troubleshoot

     and resolve issues related to accounts, payments, and gameplay.

    Collaborate

     with internal teams to ensure smooth operations and resolve any technical

     or operational challenges.

    Provide

     feedback and suggestions to improve internal processes and customer

     satisfaction.

    Maintain

     up-to-date knowledge of the iGaming industry and company products.

Requirements:

    Language

     Proficiency: Native Swedish speaker with excellent written and

     verbal communication skills in English.

    Experience: Preferably,

     you will have 1-2 years of experience in customer support, particularly

     within the iGaming industry.

    Empathy: Strong

     interpersonal skills with the ability to approach sensitive issues with

     understanding and compassion.

    Problem-Solving

     Skills: Strong ability to assess issues, troubleshoot

     effectively, and provide clear solutions.

    Shift

     Flexibility: Willingness to work on a rotating shift schedule,

     including evenings and weekends.

    Adaptability: Comfortable

     working in a fast-paced, results-driven environment.

    Team

     Player: Able to collaborate effectively with colleagues and

     contribute to a positive team culture.

What Our Client Offers:

    Professional

     Environment: A vibrant, modern office space equipped with

     facilities to support a healthy work-life balance, including a penthouse

     kitchen offering free breakfast and lunch.

    Growth

     Opportunities: Ongoing support for your professional development,

     with opportunities to advance your skills and career within the iGaming

     industry.

    Competitive

     Compensation: A competitive salary package, including annual

     raises and performance bonuses of up to 10%.

    Comprehensive

     Benefits: Wellness allowances, fresh daily fruit, tea, and

     coffee, as well as safe transport for late shifts.

    Team

     Culture: Regular team-building activities, events, and exclusive

     access to beach clubs and parties that promote a collaborative and

     motivated work environment.

Is This You?

If you’re a driven, detail-oriented professional with a genuine interest in

iGaming and a track record of delivering exceptional customer support, we want

to hear from you. Submit your CV in English and take the next step in your

career with a leading company in the exciting iGaming industry.