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Empleo de Oficiales, operarios y artesanos de artes mecánicas y de otros oficios en Reino Unido

It Support Apprentice

Clasificación del trabajo: Oficiales, operarios y artesanos de artes mecánicas y de otros oficios.

Craft and related trades workers

Descripción de la oferta de trabajo:

Are you looking to kick start a career in IT? Do you have a passion for IT and want to gain experience? We might just have the right opportunity for you Gallery Direct is looking to recruit a new IT Support Technician who we can train and support through an IT Professional Apprenticeship.

The duties and responsibilities for this role will include: .

Work as first line support (with guidance) for our employees, responding to incoming telephone and email requests, as well as utilising our new IT ticketing system .

Liaise with outsourced IT providers where appropriate .

Use an escalation process, manage user issues in line with 3rd Party IT provider agreements .

Assist, where necessary, in the installation, upgrading and maintenance of all hardware and software across all sites .

Set up workstations including any necessary peripheral devices such as printers, scanners, mobile phones, etc. .

Periodically check workstations to ensure optimal performance and report any issues .

Keep up to date with new technologies and changes to operating systems/applications and assisting users when updates are issued .

Be involved with new systems development and replacement applications .

Assist with database reporting and cleansing Upon successful completion of the Apprenticeship and for the right candidate, there is potential to gain a permanent position within the organisation.

Desired skills: .

Knowledge and understanding of Windows Operating Systems & Microsoft Office .

Database experience would be an advantage .

Good communication skills and telephone manner Personal qualities: .

The ideal candidate will have a passion for IT and be motivated to learn and develop .

You will also be an experienced problem solver, with the ability to think independently and have a desire to see a task completed to the end .

You will have the determination to achieve to the best of your ability, with the commitment to provide excellent customer service Desired qualifications: GCSE at grade 4/C and above (or equivalent) in IT, maths and English.

This Intermediate Apprenticeship in IT, Software, Web & Telecoms Professionals will consist of the following framework: .

Level 2 Diploma in ICT Professional Competence (PROCOM) .

Functional Skills in Maths, English & IT .

Level 2 Certificate in ICT Systems & Principles .

Employment Rights & Responsibilities (ERR) .

Personal Learning & Thinking Skills (PLTS) All of the training will take place on the job, however the apprentice may be required to attend IPS International in Rochester throughout the apprenticeship for set exams and possible workshops.

País del trabajo: Reino Unido.

Número de puestos: 1.

Tipo de puesto: Puesto de aprendiz.

Tipo de contrato: Jornada completa.

Empleador: IPS International.

Instrucciones para solicitar:

Apply by visiting this page:

Identificador de la vacante:2498666.

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