Innova - Helpdesk Agent. Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad

IT helpdesk consultant with the knowledge to support the team.

Tasks

Primary tasks and responsibilities:

• contact person for Local It troubles in Brussels

• manage the helpdesk ticket (Atlassian)

• manage the Laptops stocks

• roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc

• availability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-out

Secondary tasks and responsibilities:

• Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.

• Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.

• Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.

• Language proficiencies:

  • Dutch or FR fluent (Good knowledge in the other language)

  • English is a plus

Non-technical profile requirements:

• be able to work independently (will be the only person present onsite)

• Must be able to work on multiple simultaneous tasks with limited supervision

• Team player (within a team with 11 persons) located in several places across Belgium

• Accepts personal responsibility for client satisfaction

• Strong communication skills (verbal, written)

• Strong reporting & organizational skills

• Stress resistant & very punctual

• Quick learner, motivated self-starter

• Able to follow change management procedures and internal guidelines

Technical profile requirements:

• Good knowledge of PC

• Good knowledge of Windows 10 & 11

• Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management

• Good knowledge of Networking & Patching