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Head of Digital Experience. Reino Unido

Oferta de trabajo de Directores y gerentes en Reino Unido

Clasificación del trabajo: Directores y gerentes.


Descripción de la oferta de trabajo:

Do you lead the way? Are you a grafter? Are you loyal? If yes, read below to see how you could be a part of our story Right now Card Factory has over 1000 stores… that’s why we can offer job security and great career progression.

As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination.

What’s more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level.

An exciting new role in our business to lead the digital experience team.

The role will have full responsibility for developing original and impact creative, digital customer journeys and seamless experience across our digital platforms.

You won’t be working alone, you will be leading a great creative and content team, along with working alongside marketing, digital trading, development and IT teams.

Main Responsibilities To lead the definition, creation and execution of best-in-class customer experience across all our digital touchpoints (web, mobile, app) and bring to life our multi-channel strategy; To design and deliver customer-first user journeys, using all available data and insight, to help our customers browse/buy our products and to adopt self-serve post sale; Define, develop and create the information architecture and content framework for all our digital journeys, creating an engaging and easy-to-use customer experiences; Define and deliver the online content strategy, ensuring all content (photography, copy, design) brings to life our brand identity, values and trading offer to our customers; Delivered on time to support marketing and trading activity; Ensuring the customer experience aids the delivery of the customer & commercial KPIs including brand perception, customer acquisition & retention, website conversion and basket building; To define, implement and maintain the digital experience guidelines; To coach and lead a team of content and UX specialists; To work with internal and partner agencies to deliver all projects on time, budget and scope; Knowledge of industry tools such as Sketch, InVision, Adobe InDesign, and Illustrator.

The Ideal Candidate Creative and eye for detail; Strong digital experience (Design, UX & UI experience) from concept to delivery; Experience of developing/enhancing journeys across web, mobile and app; Good judgement and confident decision-maker; Strong communications skills; selling an idea, internally and externally; Problem-solving / Design thinking / A user-centric mindset; Ability to lead a team of specialists; Sense of humour.

About The Company In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

25 holidays  8 bank holidays Save as you Earn scheme 15% Staff Discount Discounted Gym Memberships O2 open mobile contracts Salary Finance Pension Discounted Car Leasing Employee Care Flex My Day Card Factory Foundation MyCardFactory App: discounts at leading retailers This role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites will be required.

This is an exciting role with genuine prospects for the right candidate.

If this role describes you and your career aspirations, click apply now.

For any questions email: (we do not accept CVs/Applications via email) We reserve the right to close this vacancy once sufficient suitable applications have been received.

We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies please.

País del trabajo: Reino Unido.

Número de puestos: 1.

Empleador: Card Factory.

Instrucciones para solicitar:

Apply by visiting this page:

Identificador de la vacante:4864149.

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