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German Customer Service (Automotive) (Callcenteragent/in)

Trabajar en Rumanía de Empleados de centros de llamadas

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Funcționari administrativi : Funcționari în serviciul cu publicul : Lucrători pentru informarea clientelei : Funcționari la serviciile de informare și recepționeri

Descripción de la oferta de trabajo:

Stellenangebotsbeschreibung: We are looking for German speakers to join our customer service team providing support on behalf of Opel based in Bucharest.

Responsibilities: • Handling inbound customer requests. • Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner • Meet standards in volume, quality, performance & attendance. • Understanding and resolving customer requests. • Accurate logging of all contacts and following up on action plans • Where necessary liaising with business partners - i.e.

Dealers, Field Managers and internal departments.

Essential Criteria: • Minimum 12 months’ experience in a customer service role. • Fluency in written & spoken German, at least B2 level English. • Competent PC user. • Enjoys direct contact with customers by telephone, is understanding, polite, remains calm, listens, and apologises where necessary. • Always professional & positive with customers. • Calm and methodical approach to work. • Able to work under pressure and deal with customers in demanding situations. • Able to learn quickly in a changing environment, to use own initiative and make decisions. • Able to prioritise and manage own workload. • Logical approach to problem resolution. • Team player Hours: 08:00 – 17:00 CET Monday to Friday What can we offer you? Concentrix is a leading global business services company with over 100,000 staff in 125+ delivery centres around the world.

We provide a clear path to career development and offer support, advice, and coaching every step of the way.

Some of our other benefits include: • Bright, new, modern staff facilities with a fun, dynamic and challenging work environment. • Relocation support (for applicants 50km+ outside Bucharest). • Team building activities, networking & professional development opportunities • Medical plan • Meal vouchers: 15 RON/working day • Language classes: opportunity to develop another language Our new office in Bucharest, located in the dynamic Floreasca area, just a few minutes from the metro and Promenada Mall.

Bucharest is a cosmopolitan city of contrasts, a mix of old and new, with some beautiful and unique architecture and a lively nightlife scene.

There are plenty of parks and green spaces along with an abundance of hip coffee shops, bars and restaurants.

País del trabajo: Rumanía.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Concentrix (http://www.concentrix.com).

Idiomas: inglés (Avanzado); alemán (Avanzado).

Instrucciones para solicitar:

Gewünschte Bewerbungsarten: per E-Mail Geforderte Anlagen: Geforderte Anlagen: Lebenslauf, Zeugnisse Stellenangebot-Details in der Jobbörse der BA aufrufen: 10000-1166031155-S

Forma de contacto:

  • Dirección: Concentrix, Rumänien
  • Correo electrónico: romaniarecruitmentconcentrix.com

Identificador de la vacante:10000-1166031155-S.

Ver las 801 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas ofertadas.

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