French Speaking Customer Service agent and content moderator in Greece

Customer Service Representative and content moderator for SOME

• Location: Athens

• Start Date: ASAP

• Project: French speaking Customer Service Representative & Trust and Safety Agent (content moderator for SOME app 

• Working type: Full time position 

• Contract duration: 3-6 months 

Job Description: Agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.

The role is divided into two main areas:

1. Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.

2. Trust and Safety: Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.

Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.

✅ Requirements:

• Experience in Customer Service is a plus 

• Significantly advanced written communication skills

• Significantly advanced stress tolerance

• Strong PC knowledge, multitasking skills, and typing accuracy

• Fluent or high level of the French language 

• Good command of English (B2 level, used for training and tools)

• Minimum required education: high school diploma

Working Conditions:

• Monday to Friday schedule + weekend in rotation

• Full time position

Compensation & Benefits:

• Competitive salary + performance bonus

• Opportunity to work for a world-class brand in a multicultural team

• Relocation package: Flight ticket, airport pick-up and 2 weeks hotel

• Assistance with finding long-term housing

• A welcoming, international, and diverse work environment

• Additional Private Health Insurance

• Free Greek lessons 

• Onboarding (paid)

How to Apply:

If you’re ready to take the next step in your career and join our dedicated team in Greece, please send your CV to oliveraglobalcareerrecruitment.com. We’ll be in touch shortly!

For any questions or further information, don’t hesitate to reach out to the same email.

EU passport or valid Greek work permit required - NB! Ongoing recruitment!

We look forward to welcoming you to Greece!

___

Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.