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Forecasting And Scheduling Analyst

Clasificación del trabajo: Profesionales científicos e intelectuales.


Descripción de la oferta de trabajo:

YBS is changing and we’re passionate about our future.

Our people are our heart and soul and we need talented Forecasting & Scheduling Analyst to join our Bradford based Enterprise Planning Operations function.

If you’ve got a solid background in delivering data and insight in complex organisations and you want to develop a career in a changing and exciting business then why not join us? In return we’ll help you develop in your role, we’ll empower, respect and support you, so you can be the very best you can be.

What you'll be doing: Overall you’ll provide insight and data to the teams throughout the Society through extrapolation of MI from relevant sources, driving a common understanding of performance, efficiency and adherence.

You’ll identify trends by location/team/individual and use that insight to provide accurate but dynamic forecasts to teams and partners ensuring we have the right people in all the right places.

Day to day you’ll:  Be responsible for balancing efficiency with optimum service delivery by using precedent data and experience to build accurate, outcome focused schedules for business areas, which the planning team support.

Forecasts and schedules are built out in advance but are also reactive to industry/business/environment changes.  Produce, review and analyse actual and forecast scheduling and costs data to identify problems or exceptions, and analyse long term impacts on the service.  Create monthly/weekly/daily/intraday forecasts/demand to be translated into effective resource plans to ensure that we have the optimum workforce.  Maintain, update and improve models used to forecast staffing activities and requirements to assist the Senior Management team in long term business decisions.  Liaise with other areas of the company and external sources to share best practice and implement where possible.  Monitor assumptions and actual results against forecasted budget and service level achievement.  Use precedent data to build accurate staffing schedules for all business areas  Manage headcount against budget and business need, making proactive recommendations of staffing levels across all teams based on facts and data.  Ensure the deployment of the right people at the right times across all business areas  Proactively suggest process changes that will both augment the customer experience and drive business efficiency.  Provide insight and data to the management team through thorough extrapolation of MI from relevant sources, driving a common understanding of performance, efficiency, adherence etc.

Identify trends by location/team/individual.  Deliver plans to stakeholders, making recommendations for change or improvements maximising resource utilisation in line with group demand.  Support recruitment with analysis of change of hours/contract requests, taking into consideration YBS ‘working time’ polices through the identification of gaps in staffing profiles, to maximize service level and resource utilisation.  Undertake root cause analysis where service issues arise, make recommendations to stakeholders to mitigate future re-occurrence The Knowledge & Skills you’ll have: Essential:  Knowledge of workforce management and scheduling applications such as Verint and Telopti  Thorough understanding of resource planning models  Excellent written and verbal communication skills  A strong understanding of how a contact centre operates (including back office)  Experience of working with and influencing teams across multiple locations and disciplines  Proficiency with all Microsoft Office packages mainly Excel including VBA, Word, PowerPoint and Outlook.  Experience and confidence to produce higher level management reports and presentations both reactively on request and proactively based on your insight and experience Desirable:  A formal qualification in scheduling & forecasting or equivalent.

Rewards and benefits: Not only do we provide the opportunity to make a valuable contribution to our business, we want to recognise and reward that contribution.

We do this through an excellent benefits package that offers real reward:  25 days holiday plus bank holidays  Excellent bonus scheme  Private Medical Insurance  Healthcare Cash Plan  Supportive and enjoyable working culture  Money Purchase Pension scheme to which YBS contribute  On site Costa Coffee, restaurant,gym and free parking at our Bradford site.  Staff Mortgage facility and Staff Savings Account Yorkshire Building Society Group is an Equal Opportunities Employer.

País del trabajo: Reino Unido.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Yorkshire Building Society.

Instrucciones para solicitar:

Apply by visiting this page:

Identificador de la vacante:2154039.

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