Supervisor - KYC Remediation. Luxemburgo

Your role – Are you ready for a challenge?

We are looking got a responsible Supervisor to oversee the workflows within our Client Data Management Team and guide a new team.  The driving force behind our growth is the leadership of skilled and dedicated supervisors.  The ideal candidate will be flexible in handling daily operations related to Client Data Management along with more complex due diligence requirements. This person will not only direct the workflow of the team members but also interact with our Clients and Partners.  The most successful supervisor will ensure quality control and sustained Client and Partner Satisfaction, achieved through effective employee training and implementation of company policies. The goal is to ensure that the client data management are carried out efficiently with the Client and Partner as the focus.

Your responsibilities will be as follows:

    Managing a small team; setting goals for performance and deadlines that comply with the Company's plans

    Organising workflows and ensuring that he team understand their duties and delegated tasks

    Monitoring employee productivity and providing constructive feedback and coaching

    Coordinate Communication and Contact Partners and Clients to collect up to data information.

    Hire and train new employees

    Ensure adherence to legal and company policies and procedures, implement necessary controls and procedures

    Act as the person of contact for partner and client queries received by email, post or by telephone in respect of client data management;

    Liaises with the second line of defence (Risk and Compliance) to ensure adherence to process and requirements

    Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from partners, clients or sales colleagues consistently ensuring a high level of service;

    Assist in processing the due diligence review of transactions in line with corporate standards;

    Develop and maintain a strong working relationship with our sales consultants and all partners;

    Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.

    Prepare and update monthly KPIs

    Coordinate changes and projects impacting the Client Data Management

    Drive continuous improvement post-remediation

    Ability to identify synergies across other regulatory projects

Your profile – Have you got what it takes to become our Supervisor?

    A Masters degree in Business, Management, Compliance or relevant experience in a related field

    Experience in customer service and conflict resolution

    Experience and knowledge of Client due diligence requirements relating to know your client regulations and anti-money laundering

    A good understanding of KYC/ Anti-Money Laundering (AML) Standards, Account Documentation procedures, Local Laws and Regulations and control process will help you to handle your daily responsibilities

    Minimum of 7 years' experience working within the financial/insurance sector;

    A minimum of 2 years experience managing a small team or relevant role with outstanding organisational and leadership skills;

    Aware of developments within the financial/insurance sector in general;

    Good knowledge of excel and analytical skills

    Skills to run and facilitate requirement-gathering workshops with different stakeholders, both internal and external

    Ability to plan, discuss, and develop solutions to meet customer requirements

    You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;

    Take personal pride in delivering high quality service to internal and external clients;

    Strong prioritisation skills and flexible, reliable and responsible in challenging situations;

    A team player with excellent interpersonal and communication skills, verbal as well as written;

    Ability to work independently while keen to work as part of a team and assist colleagues;

    Ability to demonstrate a high level of initiative and problem solving capabilities;

    Willing to make the extra effort as required;

    Fluency in English is required, any other European language skills will be considered an advantage.