English speaking Senior Business Travel Consultant - Portugal (remote)

We are partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.

In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

This is a full-time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.

Key Responsibilities

    Provide customer support via chat, calls, and emails, ensuring a smooth travel experience

    Stay up to date with relevant travel information, destinations, and service providers

    Assess customer needs, urgency, and preferences efficiently

    Handle complex travel bookings, including flights, rail, accommodations, and additional services

    Assist customers with self-service options on travel platforms and apps

    Ensure responses are timely and aligned with service level agreements (SLAs)

    Maintain compliance with company and customer policies, following global travel standards

    Provide feedback to stakeholders on service improvements and key processes

    Participate in team discussions on industry trends, products, and service providers

    Stay informed about best practices in business travel

    Meet attendance, training, and performance expectations

Requirements

    Fluent English (C1), both written and spoken

    5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings

    3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory

    Experience in customer-facing roles or contact center environments

    Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce

    Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)

    Strong multitasking and problem-solving skills

    Ability to work independently and handle customer issues efficiently

    Professional, empathetic, and excellent communication skills

    Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

    Competitive remuneration package based on experience, skills, and performance

    Flexible work model – Remote (Portugal) or Hybrid (Lisbon)

    Medical, dental, and vision plans with premium coverage

    Paid parental leave and bereavement leave

    Subsidized commuter benefits

    Mental health support programs

    Connectivity stipends to support remote work

    Guidance, training, and career development tools