Ofertas de empleo de agente de centro de atención al cliente en Portugal (Área Metropolitana de Lisboa)

A EMPRESA PRETENDE 10 TÉCNICOS DE APOIO TIPO ADMINISTRATIVO PARA SUPORTE A CLINTE (VALIDAR APOIAR O CLIENTE)

2 VAGAS LINGUA HOLANDESA

2 VAGAS LINGUAS SUECA

2 VAGAS LINGUA DINAMARQUESA

10 VAGAS DE LINGUA PORTUGUESA/BR

A LINGUA INGLESA É OBRIGATÓRIA.

ROLE AND RESPONSIBILITIES:

- PLAN, DEVELOP AND FACILITATE INTERNAL TRAINING FOR NEW AND EXISTING PERSONNEL.

- PROVIDE SUPPORT TO THE TRAINING MANAGER IN ESTABLISHING, MEASURING, AND MONITORING KEY

TRAINING METRICS.

- MONITOR PROGRESS OF TRAINEES AND COACH FOR IMPROVEMENT. PROVIDE CLEAR AND CONCISE

ASSESSMENTS OF TRAINEE¿S PROGRESS AND OVERALL PERFORMANCE DURING TRAINING.

- PROVIDE CONSTRUCTIVE COACHING AND FEEDBACK TO ASSOCIATES.

- TRAINING EFFECTIVELY AND EFFICIENTLY.

- ENSURE SPEED TO PROFICIENCY OF NEW HIRES AND ACHIEVEMENT OF ESTABLISHED TARGETS.

- DESIGN AND EVALUATE TRAINING AND PERFORMANCE INTERVENTIONS (PRE AND POST TRAINING

ASSESSMENT).

- IDENTIFY PERFORMANCE GAPS, CAUSES OF PERFORMANCE GAPS AND PROVIDE SOLUTIONS TO THE

TRAINING AND PRODUCTION TEAMS.

- ACTIVELY MONITOR CALLS BY LISTENING TO THE AGENTS CALLS (RECORDED / LIVE) AND SHARE REQUIRED

FEEDBACK.

- MAINTAIN FAMILIARITY WITH STANDARD OPERATING PROCEDURES AND HAVE A THOROUGH UNDERSTANDING

OF OPERATIONS AND THE QUALITY ASSURANCE PROCESS.

- TO BE UPDATED ON ALL PROCESS RELATED INFORMATION FOR TRAINING PURPOSES AND AVAILABLE TO TAKE

CALLS TO KEEP IN TOUCH WITH OPERATIONS.

- PUBLISH DAILY / WEEKLY / MONTHLY REPORTS TO STAKE HOLDERS.

- MAINTAIN HISTORICAL DATA FOR THE ASSOCIATES TRAINED.

- WORK CLOSELY WITH QUALITY AND OPERATIONS DEVELOPING STRATEGIES TO IMPROVE AND / OR MAINTAIN

RESULTS.

- FLEXIBILITY AND AVAILABILITY FOR ANY AD.HOC BUSINESS REQUIREMENT.