Customer Service Specialist - Content Moderator for Social Media Platform

Your are interested in Social Media? Join a dynamic and international team as a Customer Service Specialist or Content Moderator for a leading social media platform. Embrace a role where every interaction shapes the digital landscape, fostering positive connections and upholding community standards. Seize this great opportunity for your next career move in beautiful Lisbon!

Your responsibilities and impact as a:

Customer Service Specialist:

Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media

Supplying customers with the necessary information and solving any issues

Following up of issues if needed

Content Moderator:

Validating all written content for a social media platform, confirming its accuracy and quality

Having the opportunity to share your ideas, in order to improve the quality of our work

Being part of a team that makes the world’s information more accessible and useful

Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality

Skills, qualifications and interests you need to succeed in this role:

A native level of French and at least a B2 level of English

Passion for customer service, content moderation, or technical support

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable and skillful at communicating with people

Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for a long-term international career and life experience

Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?

Type of contract: Unfixed term contract, 30 days probation period

Working hours: full time (40h/week), shifts 24/7 Monday to Sunday

Salary conditions: 850 € gross/month + 50€ language bonus + performance bonus 120 € (from 4th full month)

Help with acquiring the NIF and SSN

A relocation package of 360 euros per month for the first three months

Paid professional training

Fun and engaging company-wide initiatives

Excellent work culture

What should you expect from living in Lisbon?

A colorful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment

Required language: French