Empleo de agente de centro de atención al cliente en Bulgaria

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*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Swedish and English, you will:

    Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies

    Take prompt and appropriate action on information that violates guidelines or poses risks

    Stay updated on internal policies to ensure accurate implementation

    Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

    High attention to detail

    Comfortable processing sensitive information

    Strong ability to defend decisions and provide context with logical reasoning

    Ability to identify patterns in behavior to enhance decision-making

    Strong organizational and time management skills to deal with shifting priorities and high volumes of work

    Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

    Fluent in Swedish

    B2 or higher English language skill

In return, we will give you:

    Fully paid training

    Stable job and career development opportunities

    Attractive salary

    Additional health insurance

    50+ benefits and services to choose from

    Positive international working environment

    Support and learning

    Employee referral bonuses

    Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.