Customer Services Supervisor - 39.5 hours - 5 out of 7 days
Búsqueda en Reino Unido (NORFOLK) de Empleados de centros de llamadas
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
Job Description and Specification Previous Customer Service experience required Role Outline: Job Title: CUSTOMER SERVICE SUPERVISOR Purpose: To be customer focussed at all times. Fully, efficiently and carefully carry out all customer transactions. Keep the customer service desk clean and work in a trustworthy manner in accordance with Company policies and procedures at all times Accountabilities: * Handling cash * Customer service * Date checking * Stock rotation * Housekeeping * Security tagging * Store security Knowledge & Competencies: In order to succeed in this role, you’ll be expected to: * Represent the Company on a day-to-day basis on the customer service desk, therefore must act responsibly and professionally at all times. * Be punctual – it is your responsibility to know your rota / shift patterns and be available, presented correctly and in Company uniform for each shift. * Be totally customer focused in the way you act and work – responding to all customer requests for assistance in a polite and courteous manner. * Deal with all customer complaints in a professional manner, ensuring that the matter is resolved according to Company guidelines, and the customer leaves satisfies with the result and your customer service. * Make sure all customer complaints are recorded in the Customer Log Book. * Ensure that all returned goods are kept tidily behind the customer service desk * Follow Company guidelines in respect of refunds and exchanges. * Ensure that queues at the checkouts are dealt with quickly and professionally to keep waiting times to a minimum for our customers * Ensure that all visitors to the store sign in and out of the Visitors Book * Follow Company guidelines for all staff purchases * Take in all training and act upon it – asking for explanations on anything you are not sure about. * Work in a manner that is safe and will not put either customers or other employees at risk by your actions that would leave the C ompany liable to legal action. * Ensure that front of checkout sales are maximised by facing up the stock throughout the trading day and in preparation for the following day’s trading. * Replenish the shelves and Tbars according to Company policy, ensuring the stock is rotated correctly if date coded. * Be numerically literate * Remain calm under pressure Key Result Areas: This is where the customers with returns or problems come to. A well presented, clean, friendly environment will ensure the customer feels they have had a professional interaction with you. You will be assessed on the following areas: * Personal time keeping and attendance * Productivity during your shifts * Accuracy of your till * Compliance with Company guidelines for refunds, exchanges and staff purchases * Feedback from your Line Manager * Observed personal interaction, taking into account any compliments or complaints raised by other members of staff Key Behaviours: Team working Visible and happy to help other members of the team – keeps their word. Contributes to team objectives despite heavy personal commitments. Recognises skill gaps and potential for development both in oneself and others. Confidence Projects confidence –is self confident whatever the situation and remains calm under pressure Close to people Understands the needs of colleagues and customers.Works carefully and efficiently during every shift. Change Open to change in the way they personally do things. Understanding why change is necessary. Being flexible to work in any part of the store. Clarity of Thinking Ensures their till is consistently right. Asks questions to explain training or tasks. Seeks assistance as required without prompting. Empowerment &nb
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.