Trabajar en IRELAND (Irlanda) de Directores generales y gerentes generales
Customer Services Group Leader R0024024
Clasificación del trabajo:Directores y gerentes : Directores ejecutivos, personal directivo de la administración pública y miembros del poder ejecutivo y de los cuerpos legislativos : Directores generales y gerentes generales : Directores generales y gerentes generales. Managers : Chief executives, senior officials and legislators : Managing directors and chief executives : Managing directors and chief executives.
Descripción de la oferta de trabajo:
The Group Leader of Customer Solutions leads a team of Agents, Senior Agents, and Supervisors, all dedicated to providing the highest level of customer service. This includes motivating, building, coaching and developing a group of Supervisors into becoming a highly responsive team that meets the required published performance standards. The Group Leader also participates in hiring, ensures supplemental QA and training programs are conducted for the team as needed, and administers disciplinary actions in accordance with HR Policies. The Group Leader manages all service levels. Additionally, they collaborate with Senior Group Leaders on ideas for improvement, implementing strategy and plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring daily metrics, and providing feedback to Senior Group Leaders. APPLY NOW:https://paypal.wd1.myworkdayjobs.com/jobs/job/Berlin/Customer-Services-Group-Leader_R0024024 You're the type of person who enjoys seeking out persistent problems and fixing them once and for all. You like to analyze customer feedback and share it with multiple teams so everyone can make better decisions. On this team, everything you do will be focused on innovations that improve our customer experience. Responsibilities •Build, coach, and direct a team of Team Leaders and agents into a highly responsive team that meets the required published performance standards. Ensure that each direct report Team Leader is coaching, developing and communicating with their teams routinely and effectively by ensuring that Team Leaders are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels. •Establish global relationships with other managers and business units, and support groups, throughout the organization, to ensure excellent information flow and feedback on impacts of process, policy and product changes. Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow process improvements. Deliver against Departmental goals as agreed •Participate in special projects as needed and perform other duties as assigned. •Attend all necessary product meetings and provide valuable, timely, and effective feedback •Support needs based initiatives through involvement in meetings, trainings, and coaching of Team Leader teams Preferred Qualifications •Excellent organizational, communication, and interpersonal skills •Ability to direct and motivate others •Ability to lead through vision and values •Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results. •Ability to learn and adapt to new software technologies •Strong working knowledge of external systems, PC based internet and software applications
Servicio de empleo de origen:Servicios Públicos de Empleo, Irlanda.