Customer Service Specialist with Norwegian. MADRID
Ofertas de empleo de Empleados en trato directo con el público en España (MADRID)
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público..
Descripción de la oferta de trabajo:
SELECTIVA is recruiting, for IBM important company from the software and hardware industry, native Norwegian speakers for its International Customer Service Department. Responsabilities: Client Loyalty / Relationship:Help drive client loyalty by making IBM easy to do business with, take ownership of Customer issues and react with a sense of urgency, focus on building client relationship (internal and external), including direct telephone contact, pro-actively build internal relationships with the appropriate brand and sector contacts, gain the understanding of the client's Accounts Payable department and payment approvals process, actively promote drive to web tolos. Cash Collection & Dispute Management: Maximise Collection Performance to ensure cash flow, take ownership and accountability of collection, aged debt, unallocated cash and dispute targets, dispute identification and tracking, pre-legal identification of bad debtor cases, regular follow up and documentation of all cases using the appropriate tool, forecasting when cash will arrive to IBM, process refunds, write offs and other general ledger movements, follow the Accounts Receivable processes. Profile: Bilingual in Norwegian, fluent in English (Mandatory), some experience in customer´s service areas, mainly customer oriented, international and collaborative approach, multi-cultural fluency and cross cultural perspective. Timetables: Monday to Friday (From 09:00 to 18:00). Salary: 16.000€ gross/year. Contract: Long term contract (At least 4 years).
Servicio de empleo de origen:Base de datos central EURES.