Europeos.es : Inicio > Trabajo en Países Bajos > agente de servicio de atención al cliente > Customer Service Representative German (kundendienstberater/in)

en Español in English auf Deutsch en Français ...

Customer service representative German (Kundendienstberater/in)

Ofertas de trabajo de agente de servicio de atención al cliente en Países Bajos

Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de ventanillas de informaciones › agente de servicio de atención al cliente.

Traducción de la profesión: Administratief personeel › Klanten bedienend personeel › Klantenvoorlichters › Informatieverstrekkers.

Descripción de la oferta de trabajo:

Stellenangebotsbeschreibung:

For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative! The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.

Was bieten wir:

Mercedes-Benz Vertrag

Individueller Entwicklungsplan

40 Stunden/Woche: €2885 Brutto

Multikulturelle und dynamische Arbeitsumgebung

Umfassende Einarbeitung von bis zu 3 Monaten

who you are

- Prior experience in a customer service or similar role (preferably in a contract center environment);

- Good technical understanding and affinity;

- Pro-active attitude and troubleshooting mindset;

- Empathic, maintaining relationships and seeking for customer satisfaction;

- Taking decisions and creating solutions when facing complex cases/situations;

- Ability to work independently as well as collaboratively within a team;

- Thinking ‘out of the box’ and an ‘always finding a solution’ attitude;

- Open to relocate to the area of Maastricht, The Netherlands (if needed).

what will you do

You will steer, monitor, and escalate cases of a specific customer group. With your pro-active

attitude, you handle roadside assistance and workshop visits and actively coordinate

escalation in order to reduce the downtime of the vehicles in scope (while in the workshop or

on roadside) to an absolute minimum.

You support or resolve customer inquiries, complaints or incidents, in accordance with the

policies, procedures and targets. You provide the customer with the best long-term

satisfaction possible in a timely, effective, and accurate manner. You will handle inbound

calls, emails and case follow ups while managing your existing customer queries in

accordance with The Mercedes-Benz Way.

- Steer, monitor, and escalate cases of a specific customer group;

- Support or resolve customer inquiries, complaints or incidents;

- Handle inbound calls, emails and case follow ups;

- Support operations and workshops to ensure that the parts delivery is organized by fastest means possible

- Communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience

where will you work

The Mercedes-Benz Customer Assistance Center is an international multicultural organization

and an integrated part of Mercedes-Benz Cars Marketing & Sales. At the offices in Maastricht,

Mercedes thinks and acts globally and takes on a leading role for the Mercedes-Benz Customer

Assistance Centers all over the world.

1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

- Multicultural, dynamic and international working environment;

- Salary based on 40 hours/week: 2885 gross (net: approx. 2370);

- An extensive initial training of up to 3 months;

- A tailor-made individual development plan;

- Competitive performance-based salary growth;

- Company result oriented bonuses;

- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;

- Lucrative relocation package that covers your travel and living expenses for the first six weeks.

apply

Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!

solliciteren (https://www.randstad.nl/vacatures/640507/sollicitatie?)

contact

Team inhouse MBCAC Maastricht

Intercedent

Questions about this vacancy? Do not hesitate to contact us!

0657747897 () mbcacnl.randstad.com (mailto: mbcacnl.randstad.com )

Ergänzende Informationen:

Anforderungen an den Bewerber:

Erweiterte Kenntnisse: Kundenberatung, -betreuung

País del trabajo: Países Bajos.

Número de puestos: 1.

Empleador: Mercedes-Benz Customer Assistance Center Maastricht N. V..

Instrucciones para solicitar:

Gewünschte Bewerbungsarten: per E-Mail, über Internet Internetadresse: https://www.randstad.nl/vacatures/640507/customer-service-representative-german Geforderte Anlagen: Lebenslauf, Zeugnisse Direkte Einstellung bei Mercedes (nicht via Randstad, diese übernehmen nur das Recruitment) Stellenangebot-Details in der Jobsuche der BA aufrufen: 10000-1199489672-S

Forma de contacto:

  • Dirección: Mercedes-Benz Customer Assistance Center Maastricht N. V., Gelissendomein 5, 6229 GK Maastricht, Niederlande, Limburg
  • Teléfono: +31 657 747897
  • Correo electrónico: mbcacnl.randstad.com

Oferta de trabajo obtenida del portal Eures, con fecha 16 de Octubre de 2024, y con identificador de la vacante:10000-1199489672-S.

Ver las 100 ofertas de trabajo de Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de ventanillas de informaciones › agente de servicio de atención al cliente ofertadas.

Ofertas de trabajo similares: