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Customer Service Manager. LIMBURG (NL). Países Bajos

Vacantes de Directores de ventas y comercialización en LIMBURG (NL) (Países Bajos)

Clasificación del trabajo: Directores y gerentes : Directores administradores y comerciales : Directores de ventas, comercialización y desarrollo : Directores de ventas y comercialización.
Leidinggevende functies : Leidinggevende functies op administratief en commercieel gebied : Leidinggevende functies op het gebied van verkoop, marketing en ontwikkeling : Leidinggevende functies op het gebied van verkoop en marketing.

Descripción de la oferta de trabajo:

As Customer Service Manager, you will manage the customer service department, thereby focusing on the main goal of increasing the overall efficiency, managing the interfaces with all related departments and overseeing front office processes pertaining to customers. You will improve the effectiveness and quality of customer service; identify bottlenecks inside and outside the department; continuously work on improving data accuracy and create an environment in customer service that promotes ongoing improvement. Furthermore, you will primarily focus on creating a culture that embraces the needs of customers and the fulfillment thereof. This requires dedication, a service and solution-oriented attitude and willingness to internally reorganize processes in the customer service department. The position combines highly diverse tasks, as it is a central position within the company and, as such, has contact to all departments and customers. Complying with customers’ needs can create a sense of accomplishment. The next career step could be onto a management position in sales or operations.

Goals ▪ Create an efficiently working customer service department that is the key to flawlessly managing the interfaces between our customers and other departments in the organization. ▪ To oversee the customer service department (consisting of 4people), the manager must serve as a role model with regard to focusing on customers, fulfilling requests and continuously promoting services aimed at improving customer services as well as intern. ▪ Manage relationships with customers and acting as a liaison with operations to meet customer requirements. Possessing a sound understanding of our technology and recips. ▪ Utilize systems such as SAP, ESM, CRM tools to monitor customer activity. Identifying bottlenecks in processes and supporting the efficient use of systems and tools. Become the face and point of contact ▪ Support annual growth initiatives and drive organic growth with house accounts

Essential Responsibilities ▪ Achieve customer satisfaction - together with sales team - by understanding needs, requirements and ensuring that these are fulfilled ▪ Manage the entire CS department, including a flexible leadership style, which can be adapted to the amount of employees and monitor the CS performance by KPIs ▪ Represent CS and as a liaison for Europe) in operational and management meetings ▪ Maintain sales opportunities funnel and CRM ▪ Maintain Quote Log, weekly flash data and forecasts (net sales, order entry, backlog) ▪ Drive continuous improvement by identifying bottlenecks, finding solutions and implementing structural improvements, while being process oriented ▪ Close sales and achieve monthly quotas ▪ Provide quotations, delivery updates and information on availability of parts and lead times ▪ Coach and develop CS employees to ensure they achieve an excellent level of knowledge ▪ Pragmatic management/coordination of (complicated) ad-hoc situations or urgent requests

Servicio de empleo de origen: VDAB, Servicios Públicos de Empleo, Bélgica.

País del trabajo: Países Bajos.

Región: Limburg (NL).

Ver 144 ofertas de trabajo en "LIMBURG (NL)" (Países Bajos).

Fecha de inicio: 05/01/2018.

Nº de vacantes: 1.

Experiencia: Entre 2 y 5 años.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:
  • Via email: luuk.rothkrantzReemplazar por una
  • Per telefoon: +31 45 531 25 86
  • Solliciteer online via VDAB-website



Contacto: Luuk Rothkrantz

Ver las 615 ofertas de trabajo de Directores y gerentes : Directores administradores y comerciales : Directores de ventas, comercialización y desarrollo : Directores de ventas y comercialización ofertadas.

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