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Oferta de trabajo en Países Bajos (NEDERLAND)

Customer Service Control Tower Agent (m/f)

Clasificación del trabajo: .

Descripción de la oferta de trabajo:

Flash is one of Europe's leading providers of Premium Freight services. Flash delivers the highest possible service through our highly skilled customer service agents and with the help of state-of-the-art technology and systems. From our office in Maastricht-Airport we operate a 24/7, multilingual European customer service and operations centre. Flash has a dynamic, professional and internationally oriented atmosphere.

 

Job description:

 

Reporting to the Branch Manager, the Customer Service Control Tower Agent will be in charge with the following main tasks:

 

  • Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
  • Make tailor made solutions towards existing and prospect customers by proposing solutions, taking quality and pricing into account. 
  • Organize shipments from A-Z and ensure a high level of quality at the best price. 
  • Strict implementation of customer process. 
  • Manage and coordinate activities of drivers and suppliers.
  • Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the conséquences. 
  • Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service.
  • Develop and maintain long - term customer relationships by proactively managing customer expectations. 
  • Handling incoming customer complaints. 
  • Administration after the transport to prepare invoicing.

 

Consulter l'offre d'emploi sur le site du Forem

Servicio de empleo de origen: FOREM, Servicios Públicos de Empleo, Bélgica.

País del trabajo: Países Bajos.

Región: NEDERLAND.

Ver 2086 ofertas de trabajo en "NEDERLAND" (Países Bajos).

Fecha de inicio: 22/06/2018.

Nº de vacantes: 1.

Experiencia: No se precisa.

Lenguas exigidas: inglés: (bueno) ,francés: (bueno) .

Carnet de conducir: No.

Alojamiento facilitado: No.

Se requieren cualificaciones profesionales: No.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto: HR Services, Details: Applications, including your CV and letter of motivation, are preferably send by e-mail.

Empresa: Flash Europe.

Dirección: Australiëlaan 4 6199 Maastricht-Airport PAYS-BAS.

Contacto: HR Services

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