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Customer Service Advisor – Construction & Power Systems Equipment

Ofertas de Empleados de ventanillas de informaciones en Irlanda (IRELAND)

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de ventanillas de informaciones.

Clerical support workers : Customer services clerks : Client information workers : Enquiry clerks

Descripción de la oferta de trabajo:

Customer Service Advisor – Construction & Power Systems Equipment  Rathcoole, Co.

Dublin  €Excellent DOE  Our client is one of the world’s largest suppliers of Caterpillar power systems and construction equipment.

They are now seeking a Customer Service Advisor to join their team in a customer centric role focusing on providing an excellent customer experience, based in Rathcoole, Co.

Dublin.  If you’re a customer support professional from an engineering background, this is a brilliant opportunity to join a business that is dedicated to investing in their employees.  Encouraging a culture of personal development and engagement, our client provides the ideal environment in which to progress your career and develop your skill-set.  As a Customer Service Advisor, you’ll be tasked with delivering an outstanding level of service to customers using our client’s maintenance and repair services.  This is an exciting customer centric role in the Ireland Service segment of the business where the focus is on excellent customer experiences.

It is process oriented, specifically around the customer, offering an excellent, timely service.  Acting as a liaison between customers, the Control Team and the support functions, you will effectively communicate directly with customers and review work processes to ensure that customer satisfaction is achieved.  You’ll gain a strong understanding of customers’ service needs and schedule their Service & Follow up works, additionally, you’ll provide customers with progress updates regarding their service repairs and inform them of any issues.  Your other duties will involve:  - Scheduling the maintenance and repair works of contract customers  - Assisting with the completion of service documentation  Closing of Work Orders  - Scheduling & Completing Customer call backs  - Identifying ways to further improve our client’s service offering  To be considered for this exciting opportunity, you must have:  - Customer support experience, ideally within a similar industry  - An engineering qualification, ideally a degree  Organised and proactive, as a customer Service Advisor, you must be a good listener with excellent communication skills, both written and verbal.

You’ll also have a process and deadline-oriented approach and the ability to produce high quality work while under pressure.  To apply for the role of Customer Service Advisor please apply via the button shown.  This vacancy is being advertised by Webrecruit Ireland Ltd.

The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.  Additional Keywords: Technical Support Advisor, Engineering Services, Customer Service Advisor, Field Service Co-ordinator, Customer Support Advisor, Customer Service Executive, Customer Support Co-ordinator, Engineering Services Co-ordinator, Technical Advisor, Engineering Service Advisor.

Servicio de empleo de origen: Servicios Públicos de Empleo, Irlanda.

País del trabajo: Irlanda.

Región: IRELAND.

Ver 2510 ofertas de trabajo en "IRELAND" (Irlanda).

Fecha de inicio: 17/03/2018.

Nº de vacantes: 1.

Edad mínima: 1.

Edad máxima: 1.

Nivel educativo requerido: Escolaridad obligatoria / preparación profesional.

Carnet de conducir: No.

Alojamiento facilitado: No.

Traslado incluido: No.

Gastos de viaje: No.

Se requieren cualificaciones profesionales: No.

Comidas incluidas: No.

Horas semanales: 40.00000.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:

Empresa: Webrecruit Ireland Ltd.

Ver las 114 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de ventanillas de informaciones ofertadas.

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