Customer Care Representative (m,f) German: Payment Services (remote after training period) (Callcenteragent/in)

Position: Customer Care Consultant

Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

Start: 19.10.26

DUTIES AND RESPONSIBILITIES:

- Handle inbound customer requests via phone and email

- Support clients with account-related enquiries, transactions, balances and service usage

- Investigate and resolve operational and customer-related issues

- Provide accurate information and appropriate solutions within agreed service standards

- Maintain accurate customer and case documentation in internal systems

- Work with multiple internal systems and tools to manage customer requests

- Collaborate with internal departments to support effective resolution of complex cases

- Ensure professional and customer-focused communication throughout each interaction

- Work in line with SLA, quality and operational requirements.

REQUIREMENTS:

- German language proficiency at C1/C2 level + English C1 level

- Previous customer service experience is preferred

- Strong verbal and written communication skills

- Good problem-solving and analytical abilities

- Comfortable working with multiple systems and tools

- Strong organisational skills and attention to detail

- CRM experience is considered an advantage

- Ability to work effectively in a dynamic international environment

- Legal right to work in Romania

- Preferably based in Bucharest or willing to relocate.

OFFER:

- Excellent remuneration package based on experience, skills and performance

- Guidance and tools to reach your full potential

- Relocation support for international candidates (coming outside of Romania)

- Sign-on bonus for new joiners

- Rewarding performance bonus structure

- Meal allowance

- Medical Subscription

- Wellbeing programs

- And many others!

Homeoffice:

Umfang: Nach Vereinbarung