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Contact centre information clerks. Grecia

Trabajo en Grecia de Empleados de centros de llamadas

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Υπάλληλοι γραφείου : Υπάλληλοι εξυπηρέτησης πελατών : Υπάλληλοι πληροφόρησης πελατών : Υπάλληλοι κέντρων πληροφόρησης

Descripción de la oferta de trabajo:

CUSTOMER SUPPORT (French) - Υποστήριξη Πελατών (Γαλλικά)

Some of the world’s most famous brands trust Teleperformance Greece to offer excellent customer care, sales & technical support services, as well as content moderation for Social Media.Netflix, Canon, Volkswagen and Audi are just some of the brands that collaborate with us to ensure superior customer experience.

Our customer support representatives deliver world-classcustomer experience to the customers of the world’s leading companies.Depending on the team they join, successful candidates will be assisting customers with any issues they may be facing concerning products or services, respond to billing, purchases, pricing and product inquiries, order status, tracking inquiries, order cancellations, money transfers, social media content moderation, advertisements classification, troubleshoot streaming and content issues, etc.

There are plenty of customer support roles in our clients’ teams, which provide many opportunities for career advancement.

We offer complete training by certified instructors as well as many career development opportunities, so this is a unique chance to advance your career!

Weekly working hours are 40. In case overtime might be needed, this is always being paid extra, as per Greek legislation.

Main responsibilities:

?    Communicate with customers via phone, chat & e-mail

?    Answer how-to questions about payments and billing

?    Provide and maintain strong, professional relationships with clients and show customer service empathy

?    Log calls/cases fromthe customer into the customer relationship database, including shipping instructions

?    Track and follow cases to ensure they closed in an efficient and timely manner

?    Maintain high customer satisfaction, representing a major brand

Qualifications:

?    Native or near-native level in German

?    Good communication skills in English (B2+ level)

?    Exceptional communication & soft skills, as well as problem-solving skills

?    Computer knowledge/tech savviness

?    Resourceful, able in multitasking

?    Willing and able to adapt to changes

?    Able to work independently and as a member of a team

?    Work experience in customer support will be considered as an advantage

Benefits:

?    Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance in finding an apartment, real estate fee covered by our company),when applicable

?    Training by certified instructors

?    Competitive monthly salary + 2 extra salaries per year

?    Numerous benefits and discounts

?    Professional growth & development opportunities

?    Free Greek language courses

?    State-of-the-art premises, providing a greatworking environmentwithrelaxing break areas

?    Special eventsas well as community & social responsibilityinitiatives

Teleperformance Greece provides to all candidates great opportunities to advance their career and work for a multinational company, by developing strong experience and skills, while representing the biggest brands worldwide.Teleperformance Greece fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. Forthese reasons, we invite you to join our big family of more than 8,500 people from 100+ nationalities.

País del trabajo: Grecia.

Número de puestos: 20.

Nivel educativo: Segundo ciclo de enseñanza secundaria.

Empleador: TELEPERFORMANCE GREECE.

Instrucciones para solicitar:

ΓΡΑΜΜΑ ΚΑΙ ΒΙΟΓΡΑΦΙΚΟ ΣΤΟΝ ΕΡΓΟΔΟΤΗ

Forma de contacto:

  • Ciudad: KALLITHEA-ΚΑΛΛΙΘΕΑ; Código postal: 17675; Calle: 330 THISEOS AVENUE, 17675 (ΘΗΣΕΩΣ ΛΕΩΦ.), Número: 330
  • Teléfono: 0030 2109490500(11929)
  • Correo electrónico: dfagouditeleperformance.com

Identificador de la vacante:14/2020/000068944901.

Ver las 604 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas ofertadas.

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