Community Operations Analyst - (Luganda Speaker). Dublin

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Company: Covalen

With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily.

Main Duties:

Assist client’s community and help resolve inquires;

Investigate and resolve issues reported on client’s platform;

Spot and scope scalable solutions to improve support of community of users;

Enforce client’s Terms of Use by monitoring reports of abuse;

Identify inefficiencies in workflows and suggest solutions;

Escalate issues outside company policy to global team.

Essential Competencies:

Strong personal resilience with the ability to operate in a pressured and fast paced environment.

High adaptability and positive approach to challenges.

Ability to make decisions and to solve problems, effective Time management and Prioritisation skills, working as part of a team and consistently achieving KPIs.

Candidate Experience:

Fluent in Market Language (Luganda) and English, alongside cultural understanding of the market desirable.

Flexible in working in a faced paced environment with different projects to work on.

Degree/1+ years professional experience preferred.

Salary: €34,000 per annum (inclusive of shift allowance)

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18

Hours: 40 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.

Shifts: Evening shift - 6.00 pm – 2:30 am

Contract Type: Permanent

Benefits: Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.