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Business and Customer Excellence Specialist. Stockholms län

Trabajo en Suecia (Stockholms län) de Agentes de seguros



Clasificación del trabajo: Técnicos y profesionales de nivel medio : Profesionales de nivel medio en operaciones financieras y administrativas : Agentes comerciales y corredores : Agentes de seguros.
Arbete som kräver kortare högskoleutbildning eller motsvarande kunskaper : Arbete som kräver kortare högskoleutbildning inom företagsekonomi och administration : Företagssäljare, inköpare och agenter : Försäkringsrepresentanter.

Descripción de la oferta de trabajo:

Siemens Financial Services is recruiting for a Business and Customer Excellence Specialist to be based in the Nordics. This role will be a vital strategic part of the Business and Customer Excellence Team to ensure the development of continuous improvement, lean methodology and customer service excellence within the already very successful Nordic business to maximize the businesses potential. The role will continue to develop expertise in process and project management and also be expected to share and develop this knowledge in all functions.

What are my responsibilities?

•Provide thought leadership on business excellence and customer service differentiation to the management community. To assist in the continued development of a continuous improvement culture within the Nordic Region

•To provide internal project management discipline and expertise in the delivery of the improvement work that has been agreed

•To support and coach the design and deliver the required business methodology for implementing organizational changes; Business Cases, ROI etc. Effectively coaching into the business new tools and methodologies.

•To help co-ordinate and coach the activities of the Business Excellence community in order to achieve business efficiency targets

•Identify and support key process re-engineering and mapping, utilizing own skills in Lean methodology and facilitation

•Communicating progress of key projects and initiatives in Customer & Business Excellence by utilizing key Communication tools. (SharePoint)

•To support the process of automation towards the goal of the paperless office to assist the digitalization capability of the business.

•Support and where applicable project manage small to medium projects across utilizing own project management skills

•Set up and maintain planners for HR processes to support Line Managers in the delivery on the Business Program

What do I need to qualify for the role?

•Knowledge of business improvement and change management techniques - Lean Exposed awareness and or Lean Champion know how

•Basic understanding of asset finance products, processes and legal requirements

•Has experience of process improvement implementation

•Ability to work in multi disciplinary teams, leading change projects

•Negotiation, conflict resolution and influencing, stakeholder management, process lifecycle management

•Appreciation of working in a multi cultural environment, particularly within Northern Europe

•Understanding of customer behaviors and the impacts they have on SFS

•Financial services background would be preferred but not essential

What can Siemens offer me?

You become part of an open and dynamic workplace where professional and personal development is high on the agenda. We offer good career opportunities in an international environment with exciting challenges. Our success is created by our innovative and talented employees, where their curiosity and professional skills create new knowledge and help find answers to the world's most difficult questions. Our business has a fantastic width. Therefore, there are also opportunities not only to change jobs, but even area, within our business. At Siemens there is a pronounced and well-established policy for diversity at the workplace. We offer the same opportunities for everyone and we see diversity as an asset, because different backgrounds and life experience among our employees increase the dynamics of the group. Diversity increases the ability to see things differently and find new, innovative ways to solve our challenges.

What else do I need to know?

Siemens is one of the world’s broadest interest multinational companies, active in some 190 countries around the world, with a strong heritage in engineering and

Servicio de empleo de origen: Arbetsförmedlingen, Servicios Públicos de Empleo, Suecia.

País del trabajo: Suecia.

Región: Stockholms län.

Ver 1874 ofertas de trabajo en "Stockholms län" (Suecia).

Fecha de inicio: 05/08/2017.

Nº de vacantes: 1.

Experiencia: Véase la descripción.

Nivel educativo requerido: Sin especificar.

Carnet de conducir: No.

Horas semanales: Heltid Fast anställning tills vidare.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:
titel : telefon 1: () telefon 2: () mobil: e-post:

Link to the vacancy on the Swedish job board

Empresa: Siemens.

Dirección: Johanneslundsvägen 12 19461 Upplands Väsby.

Contacto: titel : telefon 1: () telefon 2: () mobil: e-post:





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