Beauty Customer Service Representative (German Speaker)

Passionate about beauty and providing exceptional customer service? Join the team in Milan as a Beauty Customer Service Representative. You'll be at the forefront of enhancing our customers' beauty experience, offering expert guidance and support. If you're a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Milan.

Your responsibilities and impact as a Beauty Customer Service Representative will be:

Management of consumer requests relating to Information and Complaints through different channels

Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner

Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications, and interests you need to succeed in this role:

Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.

Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.

Proficiency in the German language, with a minimum of C1 level proficiency.

English language level of B2

Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.

Willingness and availability to work flexible shifts

Previous experience in the cosmetics and luxury industry is advantageous.

Knowledge and hands-on experience with digital and social media platforms.

Prior involvement in customer service roles is a plus.

What’s in it for you?

Attractive compensation and comprehensive benefits package

Support for relocation

Secure permanent employment

Flexible shift options

A well-established multinational company offering a diverse, international work environment

Opportunities for internal career advancement

Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty

Convenient office location with excellent access to public transportation

60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely

A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

Your Future Company:

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.

Required language: German