Back of House Operational Manager. Reino Unido
Trabajo de Directores y gerentes en Reino Unido
Clasificación del trabajo: Directores y gerentes.
Descripción de la oferta de trabajo:
Glenapp Castle is the ‘Best Independent Hotel in Scotland 2019’ in the CIS Awards, nominated for ‘Best Independent Hotel in the UK’ by the Cateys 2018, described as ‘The best Castle Hotel in the UK by Tatler, and we are looking for an inspirational Back of House Operational Manager to join our expanding Team.
Glenapp Castle is a luxury 17 bedroom suite five red star Relais & Chateaux Hotel based in South West Scotland.
Consistently reviewed with 5-stars on TripAdvisor, we continue to grow and develop.
We are soon to launch a spectacular Castle Penthouse Apartment, an exceptional event space within our Victorian Walled Garden our newly refurbished Glasshouse, and our programme of Activities and Experiences continues to grow, thus satisfying the experiential travel desire of International and well-heeled travellers.
The Glenapp Castle Boat continues to thrill our customers with our private charters to the iconic Ailsa Craig, and the one and only Sea Fishing with an African Golden Eagle at sea.
Our Hebridean Sea Safari launches this month which will take our guests on an adventure of a lifetime by boat to Scottish Islands, many of which are only accessible by sea.
It's an exciting time to join Glenapp Castle.
Unlike other hotels, we don’t have a reception desk, guests don’t stand in a queue and check in, this part of the operation is done seamlessly behind the scenes, so our guests enjoy a personal welcome on arrival at Glenapp which makes this position rather special.
Being Reception Manager you will be responsible for all elements of the back of house operation which is varied and encompasses much more than a typical Reception Manager role.
You will manage a small team and will have overall responsibility for the smooth running of the back of house operation ensuring that all tasks are completed with a focus on excellence and accuracy.
It is a fast paced and busy department dealing with all aspects of the operation.
Close liaison and communication with all other departments is essential with the guests needs and wishes at the core of every single thing that we do.
Glenapp Castle has its own dedicated reservation department and the reception team are responsible for the taking of reservation enquiries and bookings out with the normal reservation hours.
Therefore an understanding of the importance of customer enquiries, capturing of all the key information as well as securing the business is an essential part of this position as well.
The Reception team at Glenapp are also responsible for providing guest concierge services for all our new Activities & Experiences programmes at Glenapp as well as arranging guest transfers.
Organisation skills will be key as the timely seeking and placement of guests experiential activities is another key responsibility of this role.
Encouraging our guests to participate in all our wonderful and unique activities and managing the team to do the same is another important aspect of this position.
We are looking for someone who exudes positivity, personality, has a passion and genuine desire to grow their career within the hotel sector.
Ideally, some experience of working in a back of house hotel environment is preferred, but attitude and capability is as important.
We are looking for a natural leader with proven management experience , and someone who excels working under pressure.
This is a hands-on job which needs a multi tasker who can keep smiling through any challenge and will manage by example.
As Glenapp Castle’s business continues to develop and grow, it is essential that we find someone who embraces change and thrives in a dynamic culture.
Hours are five days over seven with weekend work and in a shift pattern.
Live in accommodation is available if needed and a competitive salary will be offered in line with experience.
In return we offer • 28 days holiday including Bank holidays • Excellent staff benefits and discounts at Glenapp Castle. • Excellent Staff rates at Relais and Chateaux Hotels Internationally • Outstanding staff rates at Pride of Britain Hotels & Luxury Scotland Hotels • Staff meals • Pension Scheme • Death in Service insurance • Ongoing training and development Please send your CV along with five reasons why you are perfect for this job to jill.chalmersglenappcastle.com.
País del trabajo: Reino Unido.
Número de puestos: 1.
Tipo de puesto: Contratación directa.
Tipo de contrato: Jornada completa.
Empleador: Glenapp Castle.
Instrucciones para solicitar:
Identificador de la vacante:2368843.
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