Empleo en España de agente de centro de atención al cliente

Client  Travel Technology-Product Configuration Specialist (Remote)

Full time, United Kingdom, Netherlands, Belgium, Luxembourg, France, Spain, Germany, Poland, Denmark, Finland, Norway, Sweden, Switzerland, Czech Republic

In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex SRQ. You will consult available documentation and process description to make sure the correct answer is given.

As a Client Technology-Product Configuration Specialist, you will

Validate, review, and monitor escalation processes from the Site Administrators and Program Manager

Solve incidents if possible and communicate the solution to the Site Administrators or the customers

Complete the incident registration with all the technical information to allow escalation to the supplier

Modify configurations of online sites for OBT, Portal, TSA and TSPM

Test the modifications and document the results before closing or forwarding the incident

Escalate the case to the vendor or development team

About you

Experience in the travel industry and Site Administrator knowledge

Excellent spoken and written English skills, German knowledge is a plus

Good knowledge of systems GDS Sabre, Amadeus

Experience in Agent & Client facing Travel Technology

Prior experience in the application administration  

Team player with great empathy for customer needs

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.  

You’ll be offered

Flexible working hours and work-from-home or remote opportunities  

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!

An inclusive work environment where diversity is celebrated

Required language: English