Oferta de agente de centro de atención al cliente en Portugal

Workster is proud to support a global leader in the BPO industry as they expand their Finnish-speaking Customer Service team for one of the world's most iconic technology brands - the largest search engine globally.

Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will assist users with inquiries related to product features, troubleshooting, e-commerce, software, hardware, and connectivity.

Your Role

Provide customer support through phone, email, chat, social media, and messaging platforms

Handle pre-sales inquiries, general questions, and technical support requests

Maintain a consistent and professional tone across all communication channels

Escalate complex cases to specialized teams when needed

Collaborate with technical teams to ensure efficient resolution of support tickets

Manage your individual ticket queue and adhere to service level expectations

Contribute to content quality by reviewing help materials and suggesting improvements

Your Qualifications

Fluent Finnish(C1) and good English (B2)

Based in Lisbon or open to relocating

Previous experience in customer service or a BPO setting is a plus

Comfortable working with computers and common support platforms

Quick problem-solver with a proactive and positive attitude

Flexible availability, including weekends or shift rotations

The Offer

Attractive base salary and performance-based incentives

Relocation support package to help you settle into life in Lisbon

Private health insurance and other benefits

Opportunity to work for a globally recognized brand and enhance your CV

A vibrant and multicultural work environment

Modern office in central Lisbon, easily accessible and well-equipped