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AsecrIT - Junior Rollout Engineer. Arr. Antwerpen. Bélgica

Oferta de Ingenieros electrónicos en Bélgica (Arr. Antwerpen)



Clasificación del trabajo: Profesionales científicos e intelectuales : Profesionales de las ciencias y de la ingeniería : Ingenieros no clasificados bajo otros epígrafes : Ingenieros electrónicos.
Intellectuele, wetenschappelijke en artistieke beroepen : Wetenschappers en ingenieurs : Ingenieurs op het gebied van de elektrotechniek, elektronica en telecommunicatie : Elektronica-ingenieurs.

Descripción de la oferta de trabajo:
Our customer operates container terminals in the port of Antwerp. For their IT department we are looking for a dynamic Application Rollout Engineer.     Job   This Rollout engineer provides project management and implementation services for products under the global IT Portfolio to existing and potential Terminals. He/she provides first and second line application support services for the customer's application suite, working as a global team.   Accountabilities for Rollout Project Management and Implementation
  • 1) Implementation & Rollout Management and Execution:
    • Setup & Configure Tos system together with the Business Process Management & Delivery team
    • Design and implement agreed cutover approach together with Terminal
    • Prepare all relevant design documentation on needed basis, e.g. cutover strategy
    • Prepare Training material
    • Conduct "Train-the-Trainers" (commonly known as Super Users) training
    • Provide technical training to Terminal IT on needed basis only related to the customer's Portfolio
    • Based on the Tos configuration: Hardware/software setup arrangement, install & configure all applications
    • Provide UAT and rollout support on-site
  • 2) System Integration: Assist the external vendor and/or in-house development team on application system design, testing & implementation for migrating the local terminal services to the new environment
  • 3) Documentation:
    • Work with Documentation Manager and keep up-to-date the new changes & functionalities in the applications as well as training material for the rollout terminal
    • To prepare and handover all relevant project material to 1st & 2nd Line Support during post implementation & rollout phase 
  Accountabilities for Application Support
  • 1) Application Support:
    • Define, implement, execute and monitor 1st and 2nd level application support processes to best support business needs
    • Register and troubleshoot all reported incidents and service requests through remote application support
    • Collaborate with Development Teams, IT help desk and project and program managers to ensure best support to customers
    • Monitor the ticketing system for escalations from level 1 support
    • Timely provide for internal notification on possible escalations to Support Team Lead and/or Account Manager
    • Perform root cause analysis to differentiate critical from non-critical issues
    • Identify repeating patterns and issues in order to contribute to efficient problem management
    • Participate in standby duty 24/7
  • 2) Service Levels:
    • Establish Service Level Agreements (SLA) that are in-line with customer needs and contracts
    • Establish Key Performance Indicator's for 2nd Line Support
    • Solution oriented by complains / problems
  • 3) Professional Services:
    • Software installations (upgrades, fixes)
    • Changes in environment configuration and updating software configuration documentation
    • Project implementation assistance (i.e. technical guidance, data migration)
  • 4) Support Knowledge Base
    • Contribute in documenting problems/solutions in the product knowledge base for efficient resolution of future problems or issues
    • Monitor knowledge base within 2nd Line Support Team
This role reports to the Application Support and Rollout Manager.     Required skills
  • Profile:
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Servicio de empleo de origen: VDAB, Servicios Públicos de Empleo, Bélgica.

País del trabajo: Bélgica.

Región: Arr. Antwerpen.

Ver 296 ofertas de trabajo en "Arr. Antwerpen" (Bélgica).

Fecha de inicio: 15/11/2017.

Nº de vacantes: 1.

Experiencia: Hasta 1 año.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:

Empresa: AsecrIT.

Dirección: AsecrIT, , 2000 ANTWERPEN, BELGIE.

Contacto: AsecrIT





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