Vacantes de Analistas de sistemas en Dinamarca (HOVEDSTADEN)
Clasificación del trabajo:Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Analistas de sistemas. Arbejde, der forudsætter viden på højeste niveau inden for pågældende område : Arbejde inden for informations- og kommunikationsteknologi : Udvikling og analyse af software og applikationer : Systemanalytikerarbejde.
Descripción de la oferta de trabajo:
Job Description Biogen in Hillerod is looking for an Applications Administrator for the Application Support team reporting into the Enterprise IT Infrastructure and Operations (I&O) organization. Application Support provides support for over 500 enterprise applications to the global Biogen community. The Applications Administrator will play a critical role towards ensuring the stability, usability, availability and reliability of Pharmaceutical Technology and Operations (PO&T) systems by performing systems administrative and maintenance tasks, fulfilling user requests, resolving incidents and outages, providing comprehensive user training, maintaining high quality documentation, participating in the deployment of complex IT systems, and collaborating closely with the Biogen IT and general user community to more effectively support our Pharmaceutical Operations. Key responsibilities: • Coordinate incident management and drive response and resolution. • Manage routine maintenance tasks and systems administrative activities to ensure reliable and effective operation across the PO&T application portfolio. • Manage production deployment of application patches and upgrades. • Sustain Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and real time license management. • As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; this includes working with business colleagues, business-facing IT colleagues, infrastructure teams, external partners, and/or vendors. • Create and maintain an informational IT “knowledge base” containing documentation of applications, policies, procedures, infrastructure, and other critical PO&T assets. • Collaborate with Managed Service Provider (MSP) partners responsible for IT core support services and operations as required. • Demonstrate excellence in customer care, assurance and service quality; ensure all appropriate Service Level Agreements (SLAs) in core service metrics are met or exceeded. • Ensure change management processes are continuously followed to maintain a stable production environment. • Ensure application based Disaster Recovery plans are routinely updated and tested Qualifications The ideal candidate will possess an accomplished professional track record combined with exceptional technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities. She/he must be a self-motivated team player who is coachable, flexible, resilient, and comfortable working under high pressure with multiple deadlines and minimal supervision in a dynamic application environment. • 2+ years platform management experience and close collaboration with technical infrastructure teams. • Direct experience supporting employees in Manufacturing and QC Lab areas in the biotech / pharmaceutical industry. • Experience from working in a GMP environment. • Working demonstrable knowledge around any of the following topics: o Meridian (BlueCielo product) o Infor EAM o Discoverant o Kneat is desireable o Change management, issue tracking, and incident analysis. • Exceptional analytical, problem-solving, and troubleshooting abilities. • Strong written and verbal communication skills. Other desirable skills include: • Excellent customer service skills • Previous experience supporting dynamic application environments • Strong desire to continuously learn • High comfort level with modern database, web, and collaborative technologies. • Familiarity with ITSM tools such as ServiceNow • Continuous Improvement mindset • Desire to be part of a global team Education: BA/BS in computer science, engineering or related technical disciplines Please send us your CV and application latest on May 14th. About Biogen Through cutting-edge science and
Servicio de empleo de origen:AMS, Servicios Públicos de Empleo, Dinamarca.