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Technical Service Representative, Expert Supplier Management Arbeitsort: Maastricht

Oferta de trabajo en Países Bajos (LIMBURG (NL)) de Asistentes de venta de tiendas y almacenes

Clasificación del trabajo: Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Comerciantes y vendedores de tiendas y almacenes : Asistentes de venta de tiendas y almacenes.
Dienstverlenend personeel en verkopers : Verkopers : Verkopers in winkels : Verkoopmedewerkers.

Descripción de la oferta de trabajo:

The Mercedes-Benz Customer Assistance Center Maastricht with the Supplier Management department is the global escalation entity for parts in the Mercedes-Benz supply chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the TSRII’s role is to liaise with internal and external partners for resolving complex issues.

The function

The Technical Service Representative II acts within a high level technical department with specialist tasks. The TSR II reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network.

Your tasks & responsibilities:

Independent support of various market-wide spare part assortments, as part of bottleneck management.

Responsible management, regarding global distribution of bottleneck parts, taking into account own analyses of inventory, covering wholesale.

Monitoring and controlling the flow of bottleneck parts in collaboration with suppliers and customer management as well as various life-cycle assortments.

Independent processing of inquiries, regarding delivery dates and availability of parts for wholesales worldwide.

Completing tasks regarding bottleneck prevention, assisting operations and planning committees.

Taking on responsibility of a key account function for one or multiple markets.

Execution of supply chain management in consideration of a standardized delivery process for a limited parts range.

Coordination of delivery types and schedules with suppliers and partners.

Clarifying delivery dates with suppliers and if required, executing escalation processes with relevant suppliers and partners.

Ensuring delivery capabilities of suppliers, by taking preventive and pro-active actions.

Investigate critical suppliers, regarding delivery delays and implement preventive counter measures.

Ensure complete, accurate usage of available resources and documentation of all business related activities and issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request in relevant systems (e.g. ticketing system), in order to facilitate the case handling and to provide other parties involved with the relevant information.

Analyze and investigate supply chain issues using own knowledge, computer applications, databases with other Daimler entities and external partners.

Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems

Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners.

Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work.

Special case, order management & proactive case handling related to bottleneck parts including all relevant requirements

Special manual order handling national and international e.g Referral

Plan, develop and execute Supplier trainings in terms of Critical Parts Topics

Communicate directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane

Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue

Excellent communication

Servicio de empleo de origen: BA, Servicios Públicos de Empleo, Alemania.

País del trabajo: Países Bajos.

Región: Limburg (NL).

Ver 130 ofertas de trabajo en "LIMBURG (NL)" (Países Bajos).

Fecha de inicio: 28/05/2017.

Nº de vacantes: 1.

Nivel educativo requerido: Sin especificar.

Lenguas exigidas: alemán: (bueno) ,inglés: (sobresaliente) .

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:

Please click this link for more information about application method:

Empresa: Workwide AB.

Dirección: Signalhornsgatan 124, S-656 34 Karlstad, Schweden.

Contacto: Simon Nilsson

Email: redaktionReemplazar por una

Teléfono: +45 70 4738823.

Ver las 3,982 ofertas de trabajo de Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Comerciantes y vendedores de tiendas y almacenes : Asistentes de venta de tiendas y almacenes ofertadas.

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