Ofertas de trabajo en LANCASHIRE (Reino Unido) de Asistentes de venta de tiendas y almacenes
Customer Service Technician (provisioning)
Clasificación del trabajo:Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Comerciantes y vendedores de tiendas y almacenes : Asistentes de venta de tiendas y almacenes. Service and sales workers : Sales workers : Shop salespersons : Shop sales assistants.
Descripción de la oferta de trabajo:
Responsibilities: This new role will encompass a range of key customer service activities providing provisioning support to channel partners, across a range of Gamma Broadband & IP Telephony products. The position sits within the existing fast paced and high growth support desk where you will be responsible for handling customer enquiries via call, email and chat. Co-ordinators will be responsible for managing the completion of end to end provisioning activities to SLA, keeping the customer informed throughout the process. 1. Order placement and provisioning Manage product orders using a variety of internal and external systems Clearly communicate timelines for provision to customers Jeopardy manage provision activities to ensure actioned within SLA Clearly communicate progress to the customer throughout the process Provisioning will be for both large scale complex projects and business as usual provisioning requests Communicate and manage known stock issues to both internal and external parties Work between a variety of different workflows, prioritising workload accordingly Actively managing back office systems to ensure customer service levels are met Managing service relations with suppliers 2. Customer Query resolution Handle and resolve end to end customer queries, aiming for first time fix 3. Escalation Management: Escalate as necessary on behalf of the customer – both to appropriate internal and supplier teams and line management Understand and use effectively/appropriately escalation paths to seek resolution for customer queries, ensuring the customer is updated throughout Conduct ‘root cause’ analysis on resolution of any provisioning incidents to identify cause of failure and undertake preventative actions 4. Communications Provide clear customer communications via email, phone and chat Use appropriate and professional language (i.e. tailored to the callers telecommunications knowledge) to provide effective customer communication
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.