Customer Service Team Leader - Part-time. Northumberland and Tyne and Wear
Empleos de Empleados de centros de llamadas en Northumberland and Tyne and Wear (Reino Unido)
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
Customer Service Team Leader Working pattern: 21 hours between 7am and 11pm Saturday, Sunday and Monday, weekend shift As a Customer Service Team Leader, you'll play a leading role in our Customer Service team. We'll look to you to provide dedicated leadership and direction, owning individual and operational metrics and objectives, all while acting as a role model and leading by example when communicating new initiatives. This is a great opportunity to develop your leadership skills in an environment where you'll be given the flexibility to lead in your own way, and encouraged to develop professionally within the business. About us: Everyone in our Personal banking team shares the same goal - to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies to create the bank our customers want. As a Customer Service Team Leader, your main responsibilities will involve: * Creating an environment that recognises initiative and encourages ownership * Driving quality and performance to consistently deliver for our customers * Coaching your team and feeding back with honest, constructive feedback (rpt) to support individual and overall development * Clearly communicating business objectives to your team - ensuring that everyone knows not only their role, but the bigger picture * Building a culture that encourages continuous improvement, utilising new information and technologies to give our customers the best experience possible As a Customer Service Team Leader, your skills and qualifications will include: * Experience of leading a team, performance management and achieving results through others using established coaching and training techniques. * Relevant customer service attitude/experience in a call centre environment or customer facing role The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best. Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. That means trusting our colleagues to live our culture, and knowing they'll trust us in turn to listen to their ideas, recognise their contributions and make banking simpler for everyone. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Diversity: We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. On the move? Download our jobs app 'Barclays Jobs' We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.