Customer Service Representative (German Speaker). East Sussex CC
Oferta en Reino Unido (East Sussex CC) de Vendedores
Clasificación del trabajo:Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Otros vendedores : Vendedores no clasificados bajo otros epígrafes. Service and sales workers : Sales workers : Other sales workers : Sales workers not elsewhere classified.
Descripción de la oferta de trabajo:
Customer Service Representative (German Speaker) Our client is a leading global provider of high-quality vacuum equipment, with a goal of enabling the innovation, creation and advancement of a vast array of products. A vacancy has arisen for a Customer Service Representative (German Speaker) to join their busy and friendly team. The ideal Customer Service Representative will have excellent customer service skills and be able to deal with customers queries in an efficient and friendly manner. As a Customer Service Representative you will be the first point of contact for customers, dealing with incoming calls, emails and faxes and be comfortable with taking the appropriate action when required. The ideal Customer Service Representative will possess the following skills and qualities: • Minimum of 5 GCSEs or equivalent • Related qualification and experience • Quality, Health and Safety, and/or ISO experience • Possess excellent communication skills • Brilliant customer service skills • Be computer literate • Fluent in German and English Your duties as a Customer Service Representative will include: • Responding promptly to customer requests whilst adhering to company procedures • Qualifying each customer request and gather information before transferring phone calls • Liaising closely with colleagues and recognise opportunities to ‘cross pollinate’ sales initiatives and strategies • Being fully conversant with products within the company catalogue and keep up to date with new technology developments. Full training with be provided on an ongoing basis • Supporting territory sales with regards to key account/territory development • Identifying, research and resolve customer issues by communicating with other team members as necessary • Up-selling products and/or services on customer orders and quote requests by offering items related to the enquiry • Maintaining accurate records and information on customer accounts using the company’s preferred Customer Record Management (CRM) within dynamics Ax • Daily communication with Sales management. In addition, act in accordance to their reasonable requests within an agreed timescale • Being responsible for data integrity and keeping Microsoft Dynamics AX up to date • Complete additional training as required • Occasional overnight travel • Other duties as assigned Salary: £16,000 - £19,000 depending on experience Hours: Monday – Friday; 8.30am – 5pm Location: Hastings, East Sussex Start Date: ASAP Key Words: Customer Service, German, Representative, ISO, Quality, Health and Safety, CRM, Microsoft Dynamics AX
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.