Customer Service Advisor (FIF07759). Clackmannanshire and Fife
Empleo en Reino Unido (Clackmannanshire and Fife) de Empleados de centros de llamadas
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
Job Description Working Pattern: 16 hours per week (Saturday & Sunday) Interview Date: Week commencing Monday 3 July 2017 Before applying for this job, it is important that you read the Applicant Guidance by clicking on this and the attached Job Pack. These explain the job role and the type of person we are looking for. The main terms and conditions of employment are also available via the above link.” To provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. This includes providing advice, information, logging requests for services and taking payments. To undertake duties in relation to the delivery of council services and to contribute to the on-going development of Customer Service Operations, this includes Customer Contact Centre, Scottish Welfare Fund team, Customer Service Centres / Local Office and integrated Libraries. Priorities are: * being motivated and enthusiastic about customer services * working in a multi skilled environment * deliver a wide range of accessible and responsive services * being part of a fast moving, challenging, continual change environment * taking responsibility for solving customers’ problems and issues. * supporting Fife Council's corporate priorities * being flexible in approach to work Fife Council pays the Scottish Local Government Living Wage Rate to employees earning less than £8.33 per hour. If the hourly rate of pay for the post is less than the Scottish Local Government Living Wage Rate a supplement will be paid. Requirements You will possess excellent customer care skills with the ability to respond flexibly and sensitively to people with a variety of needs, even in challenging situations. This post is subject to a disclosure check which will be undertaken by Disclosure Scotland. Responsibilities Customer Service Delivery is part of Communities Directorate and is accountable for the delivery of generic front line services and provides access to a wide range of services delivered by the Council and its partners. The key Service objectives involve providing essential services effectively and efficiently to improve customer experience when contacting Fife Council. Our network of Local Offices and integrated Libraries are the first point of contact for customers who visit the Council face to face. They provide information, advice and access to a wide range of services that Fife Council and our partners deliver. Within our office environment we provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. Including providing advice, information, logging requests for services, taking payments and delivering first class customer service. The Individual You should have relevant experience providing a customer service which includes using your initiative to develop practical solutions to resolve a diverse range of customer issues/problems as a significant element of the job. You will possess excellent customer care skills with the ability to respond flexibly and sensitively to people with a variety of needs, even in challenging situations. Literacy and numeracy skills. In Fife Council the way we work matters and you will be responsible for being a role model by displaying and promoting behaviours that are expected of all Council employees: * Taking ownership * Focusing on customers * Working together * Embracing technology & information * Delivering results For Further Information Please Contact: Claire Lindsay, 03451 555555 Extension: 477093, or email:
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.