Contact Centre Representatives - Front Office. WEST MIDLANDS
Vacantes en Reino Unido (WEST MIDLANDS) de Asistentes de venta de tiendas y almacenes
Clasificación del trabajo:Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Comerciantes y vendedores de tiendas y almacenes : Asistentes de venta de tiendas y almacenes. Service and sales workers : Sales workers : Shop salespersons : Shop sales assistants.
Descripción de la oferta de trabajo:
Ryder is a global leader working behind the scenes supplying commercial vehicle rental, contract hire, maintenance and dedicated delivery solutions for over 55,000 customers worldwide. Employing 33,000 people worldwide and over 1,250 in the UK, we work hard to understand our customer’s business and transport requirements, and appreciate that every operation is different. That's why each solution we offer is tailored to suit our customers’ needs. The Central Rental team within Ryder UK is responsible for fulfilling our customer needs in respect of the timely allocation and provision of appropriate, clean and compliant rental vehicles together with supporting vehicle documentation, thereby enabling our customers to minimise their fleet downtime due to lack of vehicle availability. We have an exciting opportunity for customer-focused individual to join our newly established team in Solihull and help to support our customers needs and requirements. You will ensure the allocation and provision of rental vehicles and maintain relevant documentation. Joining Front Office Team, you will provide support for all in-bound telephone and email customer general queries. You will capture and record all the necessary information to complete the booking, checking and allocating and reserving rental vehicles as per the customer’s requirements. You will respond to all queries within our agreed SLAs and complete courtesy calls to our customer base, identifying any areas of improvements that we can action. You will be educated to GCSE or equivalent as a minimum and demonstrate good IT knowledge. You will have a personable and professional telephone manner and will be accustomed to clarifying details to gain necessary information. We are looking for candidates who can thrive in a fast-paced environment and who constantly deliver a high standard of customer service. Although not essential, it would be advantageous if you have experience of working in the rental industry.
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.