Trabajar en Reino Unido (SCOTLAND) de Gerentes de servicios
Clasificación del trabajo:Directores y gerentes : Gerentes de hoteles, restaurantes, comercios y otros servicios : Otros gerentes de servicios : Gerentes de servicios no clasificados bajo otros epígrafes. Managers : Hospitality, retail and other services managers : Other services managers : Services managers not elsewhere classified.
Descripción de la oferta de trabajo:
Client Service Manager As a Barclays Client Service Manager based in our Glasgow office, you'll play a key role in the day to day operational management and delivery of the service centre, acting as a subject matter expert on escalations whilst leading and growing a highly engaged and high performing team to deliver excellent service that supports our clients with their financial needs. About us: Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth and investment management. With over 300 years of history and expertise in banking, Barclays moves, lends, invests and protects money for clients worldwide. As a Client Service Manager, your main responsibilities will involve: * Responsibility for effectively line managing approximately 7-10 people, which includes getting involved in the recruitment of this team * Understanding and being accountable for a breadth of topics such as driving and managing change, leading on improvement initiatives, investments, risk and compliance policies and regulatory issues * Influencing and negotiating with stakeholders across Barclays, including both peers and more senior leaders, face to face and remotely * Assessing and resolving problems within the team, which will often require working through conflicting priorities and complex situations * Making process improvement recommendations, to minimise the risk of repeated errors or losses occurring As a Client Service Manager, your skills and qualifications will include: * The ability to build and execute strong internal and external relationships * Excellent negotiation skills * Extensive experience of leading a team (including leaders) within a customer facing role where customer service is paramount * Experience of managing escalations and complex cases where there can be a client impact and reputational risk * Experience of being accountable for recruitment and performance management processes and decisions preferable * Demonstrable competence to manage and monitor talent and performance, with excellent knowledge of risk and compliance as well as regulatory issues The Benefits: Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be. Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Diversity: At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. We will consider applications from job share applicants We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.