Administrator for the Customer Complaint Center. HOVEDSTADEN
Contratación en Dinamarca (HOVEDSTADEN) de Secretarios médicos
Clasificación del trabajo:Técnicos y profesionales de nivel medio : Profesionales de nivel medio en operaciones financieras y administrativas : Secretarios administrativos y especializados : Secretarios médicos. Arbejde, der forudsætter viden på mellemniveau : Arbejde på mellemniveau inden for forretningsservice, økonomi, administration og salg : Administrativt sekretærarbejde : Lægesekretærarbejde.
Descripción de la oferta de trabajo:
Do you want to be part of a team that handles customer complaints from around the world? Then we might just have the right job for you. About the department The Customer Complaint Center (CCC) is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. We work closely together with departments monitoring side effects, and with production sites and laboratories securing product quality. CCC comprises over 50 colleagues organised into 4 teams. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide. We now seek a colleague in the department responsible for investigating customer complaints on drugs and durable devices. The position You will be part of a dynamic team consisting of 11 dedicated employees. Responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products in our customer complaints IT system. This covers receiving complaints from affiliates around the world to documenting the final investigation results. Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally, you will assist with related administrative and procedural activities as required or requested and take part in the general handling, packing and shipment of samples. Qualifications You have an education as Nurse, Pharmaconomist, Medical Secretary, Laboratory Technician or otherwise have experience with and knowledge of medicinal terminology. You have administrative and GxP experience. Familiarity with Novo Nordisk products is advantageous. You are reliable, loyal and service-minded. You have a can-do attitude and enjoy working according to tight deadlines and master good coordination and cooperation skills. You have solid IT skills and work in a structured manner with a sense for details. It is essential that you can act independently, but also as a team player who thrives on contributing to any team you are part of. You have the ability and willingness to adjust quickly to new situations and you believe that humor and a positive mind contribute to a good working environment. Fluency in written and spoken English is essential. Working at Novo Nordisk At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.
Servicio de empleo de origen:AMS, Servicios Públicos de Empleo, Dinamarca.